Magicpin — I can't redeem any vouchers for any store

I am not able to buy any vouchers of any store i am having money in my magicpin Wallet then to i am not able tu buy any vouchers i am using magicpin from long time but this problem has come recently so plz take some quick action i want tu use my wallet money they r telling that u have misuse your account besides t&c but i have not done anything wrong so plz it is my humble request tu u take some action against this problem immediately 🙏🏻