Magicpin — not got refund amount when i cancelled voucher which was denied by their partner

Address:

Mumbai City, Maharashtra, 400067

I hd bought 2vouchers from magicpin mobile app for 1000 and 500 each which i can use at their partner name neelam-e-punjab however when i went to their partner to use the given voucher they denied me stating they are not partnered with magicpin. Basis that i cancelled my voucher and as per magicpin promise vouche amount should get refund within 6-7 days. I got refund of 900 and 450 for my voucher which was paid from magicpin wallet however the amount which was paid by using my card is yet not received.

I have also sent them written complaint about this issue however their customer service representative sent me same auto reply without going through with the query.

Even when today is 31st may and transaction was done on 10th may they are giving me reply that refund would take 6-7 days i don't know from which date this 6-7 days will get start.

Please check attached screenshot from their app which clearly gives and idea.

Please take necessary action to helm me resolve my query.

Regards,
Priyesh.