Magicpin — Order status showing delivered but I did not got the order

So on 6th of oct 2020 I order two order from magicpin..one for delivery and one for pick up..What happens next is delivery boy got assigned and he takes the both order from the shop and ran away ..after 10-15minutes when I didn't receive the order I call him and he didn't pick up the call then suddenly what happens he show's the order status as delivered..I ran to my doorstep and see that is he leaved the packet but I couldn't found anything..Then I again call delivery guy he again didn't pick up the call..after continuously calling he switched off the phone..I got a feeling that he has ran away with my order..I contact magicpin through in app message and they take 8 hours to reply what they reply is your order status is delivered.. Magicpin is fooling with the customer's ..I have checked everywhere asked every neighbor, everyone says noone has come..Magicpin is denying from giving my money.I don't know what kind of game they are playing in the end Customer is suffering the loss.. Please help!

My order number - 800873 and 800970
800873 - 2 aashirvaad 10kg atta
800970 - 5fortune soyabean oil

He took both the order from store and ran away Please help me solving the problem!

also I'm enclosing some proof