Magicpin — Order the food did not receive the food order was cancelled, and I did not even receive the refund

I requested a full refund of ₹209 for my recent order placed on magicpin from Burger King. The order included a burger combo (burger, fries, and cold drink).

Despite providing my full and accurate address in the app, the delivery rider claimed he did not receive it. He told me to contact customer service, and while I was briefly unavailable (in the washroom), I missed one call. I was not called again. I was later informed that my order was canceled and no full refund would be issued.

This is unacceptable. I was available shortly after, and my efforts to communicate were ignored. Offering only a 30% off coupon does not resolve the issue when I received nothing from my order.