Magicpin — Pizza hut order online, order number : 16531276

Address: KAMOTHE

Subject: Formal Complaint Regarding Non-Delivery of Prepaid Order and Misconduct by Delivery Personnel**

**Incident Date: 4TH OCTOBER 2025
**Order Time: 21:04 PM
**Order Details: Personal Tandoori Paneer Ultimate Pizza
**Order Platform: Pizza Hut website,
**Order Paid: Online Payment

**Full Description of the Incident:**

I placed an online order for a *Personal Tandoori Paneer Ultimate Pizza* at **21:04 PM**. While tracking the order, I contacted the Pizza Hut customer support number. At **21:34 PM**, the call was answered by **Mr. Harshid**, the manager at the Pizza Hut Kamothe branch. He informed me that the order had already been picked up by a delivery person, **Mr. Sumit from Magicpin**, and that it would be delivered to my address within 5 to 10 minutes.

However, to my shock, **Mr. Sumit called me at 22:37 PM**, almost an hour later, and very rudely claimed that I had provided the *wrong address* and that he would **not** deliver the order. He further told me to “complain to customer care” and said **he didn’t care**. Immediately after this statement, **he switched off his phone**, leaving me with no way to reach him or track the order.

Deeply concerned, I went directly to the **Pizza Hut Kamothe** branch and spoke to **Manager Harshid** in person. He was equally shocked that the order was not delivered and mentioned that **phishing activities** have been happening recently, particularly with orders paid online. He suspected that some delivery partners may be involved in fraudulent activities where paid orders are being intentionally mishandled or stolen.

Mr. Harshid kindly arranged for a replacement pizza at the branch, but I still had to wait over **20 minutes** at the store, which was extremely inconvenient and frustrating.

This is **not the first time** such an incident has happened. It reflects a serious **breach of trust**, **mismanagement**, and **unethical behavior** by delivery partners, especially those associated with Magicpin. If this continues, Pizza Hut is at serious risk of **losing loyal customers**.

**Action Requested:**

1. A formal investigation into the actions of **Mr. Sumit** from Magicpin.
2. Immediate disciplinary action against the individual involved.
3. A review of the partnership and delivery practices with third-party platforms like Magicpin.
4. A formal apology and suitable compensation for the inconvenience and harassment caused.
5. Steps to ensure such incidents are **not repeated** in the future.

Due to this negative experience, we are now **hesitant to order from Pizza Hut again**, and we request you to treat this matter with the urgency and seriousness it deserves.