Dear Magicpin Grievance Officer & Nodal Team,
I am escalating this matter directly to the senior grievance team because your in-app customer support is currently trapping me in an endless, automated AI loop. The bot is simply repeating the same standard messages over and over, completely ignoring the facts of my case and the proof already submitted.
I refuse to waste any more time arguing with an automated system regarding a fraudulent merchant listing on your platform.
Transaction & Ticket Details:
Support Ticket Number: [protected]
Merchant: Lakme Salon, Lajpat Nagar
Magicpin Voucher Code: PqjAZsTu9y
Magicpin Transaction Id[protected]
UPI Reference ID:[protected]
Amount Paid: ₹12, 903 (via Super.money UPI)
Date: 26th October 2026
The Situation: Yesterday, your support agent ("Ayushi") formally acknowledged receiving both a handwritten note and an official email from the Lakme Lajpat Nagar Store Manager. The manager explicitly confirmed in writing that they are not active on the Magicpin platform and did not receive this payment.
Ayushi clearly stated in the chat that this mismatch was an "open item, " and requested a 24-hour window to investigate and update me. That 24-hour window has now expired, and instead of a resolution, I am being fed automated AI responses.
Magicpin has unlawfully collected ₹12, 903 by listing a merchant without maintaining an active, verified tie-up with them. Since you already have the undeniable written proof from the merchant denying the affiliation, there is nothing left to investigate.
My Final Demand: I demand that a human executive immediately review Ticket #[protected], bypass the automated bot, and manually process the full refund of ₹12, 903 back to my original Bank of Baroda account today.
If I receive another automated AI response, or if the refund is not processed immediately, my next step will be filing a formal complaint on the National Consumer Helpline (NCH) portal for "Unfair Trade Practices" and "Deficiency in Service, " using your chat transcripts as proof of your negligence.
I expect a prompt resolution and a manual refund confirmation.
Sincerely,
Ganpati Kumar
[protected]
[protected]@gmail.com
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