Magzter India — payment not credited

Address:

Bangalore, Karnataka, 560076

I have opted to subscribe for Magzter Gold for 1 year offered at Rs. 999 and accordingly effected payment using State Bank of India Internet Banking portal on 29.11.2018 vide reference No.[protected]/GAEVXHYV8. I booked this using my email id "[protected]@gmail.com" and one time password (OTP) generated against it. Though the payment was successful, the credit is not appearing in my account.
Since this offer is time bound and expiring today i.e. 30.11.2018, I had to make payment once again today and the subscription is accepted.
In view of above, please refund the amount paid on 29.11.2018 as per reference given in the first paragraph of this email immediately.
Thanks
Lakshmi Ramachandran
email: [protected]@gmail.com