Mahanagar Gas Ltd. — Pipeline connection not installed even after more than 4 months

Address:

Mumbai City, Maharashtra, 400075

I have applied for Mahanagar Gas Ltd. Mumbai pipeline connection, through an agency. There has been no response of any kind even after more than 4 months having elapsed. I haven't even received a cust.relship no. Agency: Sarvoday Entp. appl no. AF 002518/1314 Agent: A. M. Pednekar RRF control no. [protected] paid vide ch.no.000009 HDFC Bank, dtd 31/7/2015 for Rs.6250.