Mahanagar Gas — Wrong billing and NO reply

P N Chandra

from Mumbai, Maharashtra

Nov 19, 2021

Address:

MGL, Mumbai

Had paid my Sept'21 bill before due date via paytm. In Nov'21 bill MGL added the Sept bill alongwith penalty. I wrote back to them attaching the screenshot and photo of relevant page of passbook proving that the amount had already been deducted from my bank account.
Till date, I have sent them 6 emails followed by a call to their Customer Care. NO satisfactory reply.
What does this MGL's valued customer do.
I am a senior citizen.
Please help.
My BP no. Is [protected]

Was this information helpful?

No (0)

Yes (1)

Nov 20, 2021

Updated by P N Chandra Further, I have been calling MGL customercare everyday, and, writing to [protected]@mahanagargas.com, and, [protected]@mahanagargas.com EVERYDAY.
No Response !!
Isn't it a harassment to a sincerely paying consumer ??
Request help.
Regards,

Nov 24, 2021

Updated by P N Chandra No progress since MGL insists that it has not received Sept'21 bill !!
This despite sending them the passbook entry and screenshot of the payment made to MGL via paytm showing " Payment successful".
I have finally replied them that I'll NOT pay until this matter of Sept21 bill is sorted.

Nov 25, 2021

Updated by P N Chandra Today, I have mailed MGL forwarding a mail from my bank that certifying that on 24th Sept'21 there was an entry found in my passbook with Rs 1260 debited to me towards Sept.'21 bill payment.
Between 24th and 30tg Sept'21, NO entries found with any transactions to or from MGL.
I have forwarded bank email to MGL just now and requested for sorting out this matter sending me the CORRECTED BILL for Nov'21.
Regards.