Maharashtra Natural Gas [MNGL] — about mngl bill refund which gets double paid wrongly through credit card

Address: PLOT NO. 118/1/A, SECTOR 13, SUJAY RESIDENCY, A WING, FLAT NO. 304,, 411019

Dear sir,
I (Mahendra kumbhar) paid my owner (Rahul anil pawar) cng bill of rs. 12155/- against bp no. 50003707 through my icici bank credit card ([protected]) on 23/11/2019
Unfortunately bill was paid twicely through credit card. Later on when i got credit card bill for december 2019, i contact mngl chinchwad office & give application for refund of 9500/- rs. Through my owner on 17th january 2020. I gor service request no. 10455825 for the same. But after 25 days followup i came to know or i was told from chinchwad & shivaji nagar office that they have technical problem to refund amount. Mngl (Mrs. Farhana shaikh from shivaji nagar mngl office) says “ can’t refund money to owner as it is not cutting from his credit card & can’t refund to me as gas connection is not on my name “. I told them that this is not accepted. Either you refund to me or my owner, we don’t have any problem. But no one is responding properly.
I request your humble attention in the matter as amount is big & i need it urgently.
Details :
My name : mahendra namdeo kumbhar (Mob no. [protected])
My mail id : [protected]@gmail.com
My owner name : rahul anil pawar ([protected])
Bp no. : 50003707
Service request no : 10455825
Mngl chinchwad office no. :[protected]
Mngl shivaji nagar office no. :[protected] …direct no. Of mrs. Shaikh – finance dept.

Regarding refund all bank details given to mngl office through same application