Maharashtra State Road Transport Corporation [MSRTC] — Msrtc Ticket amount debited but ticket confirmation not received

Address: Pune

I tried to book a ticket today, May 9, 2023, with the following details:

From - Vanaj (pune)
To - Riotela (Mahad)
Bus: 09:00 Swargate to Vinhere Goan

Seats Number: 3, 4, 5

I have booked an e-ticket via atomech (the MSRTC booking window). I used my UPI ID while booking a ticket. Total amount of Rs. 605/- cut from my bank account.

Merchant transaction no.: [protected]
(Atom transaction no.: [protected])
(Transaction status: success)

Payment Mode-UPI
Bank Name: ICICI Bank
Amount 605.00

(Transaction status: success)
I checked "my tickets" on the MSRTC web site, but ticket status was not available, and I have not received a booking confirmation SMS.
I checked the "availability of the seats, " which I have booked, but it was showing seats are available on the MSRTC site even after my booking.
Also, the ticket was not available in My Tickets.

I booked the seats for the second time, and again, Rs. 605 was cut from my account. The same story: I have not received booking confirmation SMS, and still, the same "seats are showing available" message appears even after my second booking.

(Transaction status: success)

Payment Mode-UPI
Bank Name: ICICI Bank
Amount 605.00

I have sent emails to the following ids and called the following phone numbers but have received no response:

Support E-mail:
[protected]@gmail.com,
[protected]@ebixcash.com
Contact Number: [protected]

Please refund my money as soon as possible

Thanks
Amar M.