Maharashtra State Road Transport Corporation [MSRTC] — not allowing to board inspire of reservation

Address: Nashik, Maharashtra, 422101

I have booked shivshahi 18.03.2019 nasik borivali scheduled at 8.00 am. Conductor did not allow me to board bus saying that my reservation is not mentioned in his memo. He force me to get down of bus. My ticket no. Details are as under.

Maharashtra state road transport corporation
E-reservation ticket
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Trip information
Trip number : nskm0010489 aprrox. Boarding time : 08:00 hrs.
Ticket number : 36405660 transaction id : rb[protected]
Service start place : nasik mahamarg service end place : borivali nancy colony
Passenger boarding point : nasik mahamarg passenger alighting point : borivali sukurwadi
Date of journey : 18/03/2019 departure time from starting point : 08:00 hrs.
Bus service type : shivshahi no of seats : 1
Passengers information
Name age adult/child gen seat no seat status waiting list no quota conc. Code conc. Proof conc. Proof details
S s brahmankar 55 adult male 5 confirmed — general no concession na na
Total fare details
Basic fare : 344.0
Reservation charge : 10.0
Asn amount : 1.0
Total chargeable amount:
Including gst 355.0 + (Convience charges will be 0.75% of total ticket amount + gst)
Redbus tin: tn3m21823840
Terms & conditions:
This e-ticket is not transferable. This e-ticket is valid only for the details specified above. The passenger having this e-ticket required to carry print out of this e-ticket or to show the soft copy of e-ticket or e-ticket sms sent by msrtc/agent on his mobile, tab, laptop, etc. Along with photo id card in original like voter id, pan card, adhar card, driving license, passport etc
Senior citizen must carry his original photo id as mentioned in e-ticket or sms during travel. Photo id issued by appropriate authority should be enough elaborative and legible to establish a proof of age of 65 years or above and resident of state of maharashtra.
If passenger having concessional ticket found without valid id, the ticket will be treated as invalid ticket and amount tendered towards e-ticket will be forfeited in default.in addition the passenger would be required to purchase a fresh ticket as a normal passenger.
Corporation reserves the rights to change/cancel the bus service mentioned in the e-ticket.
Passenger will have to pay the fare difference if any in case of revision of fare or change of service.
Cancellation rules & refund procedure for e-tickets : e-ticket cancellation is permitted through m. S. R. T. C site (Public. Msrtcors.com). Cancellation is allowed before 4 hours of scheduled departure time from originating bus station.in case, if passenger is absent for journey, no refund will be given to the passenger. Following cancellation charges are applicable.
I) 10% ticket fare will get deducted if the ticket is cancelled 24 hrs. Before the departure time.
Ii) 25% ticket fare will get deducted if the ticket is cancelled 12 hrs. Before the departure time.
Iii) 50% ticket fare will get deducted if the ticket is cancelled 4 hrs. Before the departure time. The departure
Time means departure time of the originating bus station. Reservation charges and convenience charges including gst charge are not refundable.
Wish you happy journey
For more detail visit us @ www.public.msrtcors.com
Send your support emails to: [protected]@gmail.com
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