[Resolved] Mahindra And Mahindra — after service experience

 
3 Reviews
Kottayam, Kottayam District, Kerala, India
 senju jose on Feb 17, 2019
Hi,

I would like to state a bad experience regarding my car (Mahindra xuv 500) service with (Tvsundram iyengar sons ltd service station near matha hospital, thellakom p. O., m. C. Road, ettumanoor, kottayam
Kottayam, kerala).

There was a flood occurred near to my hometown (Pala, kerala) in november - 2018 and due to which some amount of water upto the trye level was marked in the car. And the next day we contacted the service centre and as per there request the car was towed to the service centre.

On initial investigation of car, a cost of rs.20, 000 was estimated for repairs and two weeks later the amount shooted upto rs.1.60 lakhs. Since the car was covered under bumper to bumper insurance we actually didn't concern much about the amount. Altogether they took 3 months of time for repairing and we were asked to take the delivery of the vehicle on 15-feb-2019.

At the time of delivery we asked the technician for a test drive and while driving, the steering and brake was vibrating. As we felt something wrong with the car, we asked them for further investigation on the car. Then we came to see the water was not at all drained from the car and it was still filled with water on the floor and the whole part started to rust and many parts was detached from the car. It was a shocking experience for my family to see all this. The service technician was not all responding to the question we asked. We finally didn't took the car from garage and asked them to repair all those faults which we saw. We also took the photos and videos of the vehicle under this state for a proof.

Now, still we have questions in our mind which were not answered by the concerned people
1) how did they repair the car without draining the water from the car?
2) how confidence can we drive the vehicle since the part started to rust? We are concerned about the safety as vehicle parts started to rust.

I hope through this forum i would get a proper resolution from mahindra.

Thanks,
Senju mathew jose
[protected]@gmail.com
+91 [protected]

after service experience
after service experience
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after service experience
after service experience
after service experience
after service experience
Complaint marked as Resolved Mar 22, 2019

Complaint Status


[Feb 17, 2019] Mahindra And Mahindra customer support has been notified about the posted complaint.
Updated by senju jose, Feb 17, 2019
Car Re Registration No: KL 67 3063
Updated by senju jose, Feb 18, 2019
I haven't received any call from Mahindra so far. Please consider this as a high priority issue
Verified Support
Mahindra And Mahindra Customer Care's response, Feb 19, 2019
Hi Sir, regret the inconvenience caused to you. Please mail us your contact number and vehicle details to [protected]@mahindra.com or call us at [protected] to assist you better.

Regards,
Customer Care Team
Updated by senju jose, Feb 20, 2019
Hi,

My number is [protected] and email id is [protected]@gmail.com
Vechile details : KL 67 3063

Thanks,
Senju Jose
Updated by senju jose, Feb 20, 2019
Hi,

I am waiting for the past two days for a call from Mahindra. If still I am not getting any response from anyone, I would be moving to court for further action.

Thanks,
Senju Jose
Complaint comments  2 Comments     Updated: Share0Tweet0

Comments

Radiator coolant water leaked completly within 30 mins, i am tryin to saw, but it is not visible to where it is leaked, , , the coolant is droped continuously drop by drop fastly. Present i am filling with water every 30 mins when the vehicle is move for drive, , So what can i do sir, , , , please advise me

Hi,
This is complaint for the after sale service for mahindra xuv500
I sent my car for regular service and got it booked 1 week back and I ask them to give me on same day as it was regular one .they picked up the car 30 km away then they call me that they can't give me the same day.they talked to me very rudely in nonprofessional way .and returned the car without servicing .I was shocked by their behaviour .now I m wondering whom to contact my car no is up16 bc 1826 .
Ph no is [protected]

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