Dear sir/ma'am,
1. I purchased xuv 500 registered number gj-12-da-0758 on 31dec 2016 and it has been only about three and half years since then.
2. I was facing problem with the audio & display system since the begining of this year, that is, 2020. The system has stopped functioning immediately on expiry of its warranty period!!! Very surprising.
3. Due to covid-19 & frequent lockdowns, i could not take it to any service centre for its rectification.
4. During a recent servicing in july 20, i was told by the servicing centre that some "silver box" has become defunct & i will have to pay rs 35, 000/- to get it repaired!!!
5. I have the following queries/grievances :
(A) does mahindra & mahindra design
Systems which are supposed to become
Defunct immediately on expiry of warranty
Period?
(B) i am not inclined to pay a single penny to
Get the "silver box" repaired. I would have
Considered paying & getting the system
Repaired, if, at least twice the period of
Warranty had elapsed from the date of
Purchase, say six years. But immediately
After three years? It is beyond my
Comprehension.
(C) mahindra & mahindra may have their
Own logics & explanations, however, such
Reputed companies are sure to have their
Reputation at stake.
6.in view of the above, i would request you to address the issue at the earliest by resolving my grievance, failing which, i am contemplating on escalating the issue at an appropriate forum, which may not be to my gains but at least to vent out the agony that i am suffering.
7. Audio/video system or no audio/video system, my car will still run.
8. Looking forward to a positive response at the earliest from your end.
Regards
Col ramu ranganathan
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