| Address: Paravai, Madurai, Tamilnadu |
I purchased a Mahindra Zor Grand Electric Vehicle with high expectations, but I have been facing repeated issues with the vehicle, especially related to the charger and battery, which have caused significant inconvenience.
Issues Faced:
Frequent Charger Complaints: The charger has been faulty multiple times, and I have had to get it replaced twice already. Despite these replacements, the charger continues to malfunction.
Vehicle Starting Problems: If the vehicle is held for four or more days, it fails to start, and we are forced to approach the garage to rectify the issue each time.
Battery Issues: The vehicle also suffers from small but consistent battery issues, which have further impacted its performance and reliability.
Long Repair Delays: My vehicle has been held at the service center for more than a month while they try to fix these recurring issues, causing significant inconvenience to me and affecting my daily operations.
Lack of Customer Support: I made a formal complaint to Mahindra Customer Care, but received no response from them. I also tried raising the issue on Twitter, but unfortunately, there has been no resolution or follow-up.
This has been a frustrating experience, and I expect Mahindra to take accountability for the poor quality of their product and service. I am seeking a full resolution, either through a replacement or by fixing the ongoing issues that have remained unresolved for over a month.
I request Mahindra to address this matter urgently and provide an appropriate solution at the earliest
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