Mahindra And Mahindra — Deficiency in Service Mahindra Roadside Assistance (7-Hour Delay)

Address: bangalore

I wish to file a complaint against Mahindra for serious deficiency in service related to their roadside assistance.
On [date], my Mahindra vehicle (Model & Registration Number) broke down at [exact location]. I immediately contacted Mahindra Roadside Assistance and raised a service request. However, despite repeated follow-ups, no assistance was provided for nearly 7 hours.
Key issues faced:
No technician arrived during the waiting period
No accurate or timely updates were provided
Customer support failed to resolve the issue despite multiple calls
Due to this negligence, I faced severe inconvenience, mental stress, loss of time, and safety risk while stranded on the roadside.
This incident clearly amounts to deficiency in service and unfair trade practice. I am seeking:
A written explanation from Mahindra
Compensation for inconvenience and distress
Assurance that such incidents will not occur in the future
I request the concerned authority to take appropriate action and ensure justice.