Mahindra And Mahindra — Forcing for accessory purchase and denying vehicle

Manoj P Mathew

Address:

Iswarya residency

Dear Team
We have booked a new Thar in horizon motors, Kottayam, Kerala on Oct 2 nd .I booked for black 4 seater AT hardtop.Last week they called and ask whether I need grey colour instead of black .if I agree I will get delivery this week and I agreed to it .They ask me to make payement and my loan is approved and ready to disburse.Now I have gone to showroom to pay the margin money.They said I need to buy accessories worth Rs 50000 and insurance from the dealer else they won't give me vechile.i guess its my right to decide what accessories I need to fix on my vechile and insurance also there is a difference of rs 32000 from open market.We are ready to pay vechile amount tax and other charges.This kind of forcing to by cross sell products is not healthy.Please do the needful

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Comments

Manoj P Mathew

Dear Team
I have posted a complaint regarding my New Thar Booking with Horizon motors Kottayam on 9th November 2020.Im sorry to say that it has happened because of a slight misunderstanding .The director of the dealer himself has interfered in the issue and settled the issue amicably.We are more than happy to deal with Horizon motors in future also.so I request Mahindra team to ignore the previous complaint I posted.Sorry for the inconvenience caused

Thanking you

Dr Devnarayan

S/o Dr Venugopal P R
Gowrisankaram
perinea west p o
changacherry 686102
mob [protected]

Accessories Zone

Sep 13, 2022

What happened in your case. Why your statement is totally changed for dealer.