Mahindra And Mahindra — heavy vibration in vehicle at high speed in new purchased scorpio s11

Address:

Surat, Gujarat, 395001

Dear Sir,
It is unfortunate to write this but we are highly dissatisfied with the services of Mahindra. we have to escalate this matter at this level.

first please note that we had already purchased 2 nos scorpio earlier.
1. First purchase 13th September 2004 coma chasis number BFC 32 J 89198, engine number bF 34 j 57326.
2. Second purchase 29th January 2011 Chassis number HFNA2M30284, Engine No HFA4M46808. from president Motors udhana magdalla road surat gujarat

By satisfying last 2 purchases . we have purchased Mahindra Scorpio S11 7STR on 20 March 2019 from President Motors, Dumas road, surat. but in this time it has not been a good experience so far.
the vehicle started having problems from day 1st.

As per showroom commitment accessories fittings & black rubber colour and body coating done in car on 22nd March 2019 showroom didn't deliver car on 22nd March, and on 23rd march car was delivered at our home but the car condition was very bad photos attached for reference we didn't accept the car we complaint salesman mr Monty Patel and showroom manager mr Anand lakdawala and also complaint M&M mumbai Mr. NK Satpati complaint number CF[protected]. Showroom manager mr Anand lakdawala came at our home and discussed to complete the remaining work of car. After long discussion we accepted the car.
this was our big mistake and the real problem started. I first draw car 4 -5 kilometres on 24th March at 4:30 pm and found following problems in car.
1 door not installed correctly
2 mirror switch setting not properly
3 car vibrates when griven into Fifth Gear
4 crossing speed of 130 kmph car vibrates a lot
5 headlight setting is not properly aligned

I informed above problems to Mr Monty Patel and Mr. anand lakdawala. and was informed that today is Sunday. We will rectify the same tomorrow.

Then we had to go on our planed trip and returned on 31st March 2019 car has many issue. We literally survived 3 time from accident.
Next day on demand of salesman and showroom manager I went to workshop on 1st April 2019 at 9 a.m. Workshop forced me to new car repairing. workshop make a job card, job card number RO20 B000011, workshop engineer start repair car tyre balancing and go to test drive with 50-100 kilometres. But problem not solved. Again engineer did some repair work. again take 50 km trial. Full day engineer took 5-6 trials and replaced many parts. But the problem was not resolved. When till 9 p.m. our car
Was not handed to us. We inspect with the workshop. Workshop manager responded that there is manufacturing defect in car.
Went to showroom on 2nd April 2019 and I met Mr Anand lakdawala but staff replied sir is not available, he is in meeting. I waited 4 hours outside showroom, I also called mr NK satpati ask for India level officer contact number but no any response from him.then finally I could meet Mr lakdawala. We informed what we were told from workshop this car has manufacturing defect. We demanded for replacement of car, but after long discussion mr lakdawala convinced that please give us one Last Chance we will rectify all your car, and in future no problems will come for same. (we did not have any option so we agreed and also recorded the same in camera video recording available of same)
We have also made complaint on [protected]@mahindra.com from [protected]@gmail.com on 2nd April 2019 but no any response from company.

On 3rd March mr Monty Patel came at our home we went to workshop. Engineer / technician repair my car after going on test drive with Mr lakdawala no issue observed but asked to give confirmation after long trip to Rajasthan on 23rd April 2019.

On 23rd April during our journey we found similar problems
1.car vibrates at high speed
2. AC not working properly
3. Headlamp setting not correct
4. diesel sensor not showing correctly. We filled full tank diesel but indication not showing full.
5. Tyre sensor not working correct, tire pressure is correct but sensor showing minus.

All this issue again escalated to Mr lakdawala, he again asked for car repairing. But refused to repair the car. What is meaning of new car repairing again and again. And if after warranty same issue happened who will be responsible. We are demanding for replacement or refund of this car since this issue we are facing from day first and we are not able to use the vehicle.

for Reference I have also attached mail complaint and grievance.

We expect good strict action from You sir.

Thanks & Regards,
Sharad P Vaghasiya,
Mo[protected]
mail- [protected]@gmail.com