Mahindra And Mahindra — Mahindra Ssangyong Rexton - ABS failed completely in a 9 month old car

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Mumbai City, Maharashtra

Date of Accident:- 14th August 2015 Place of Accident:- Lavasa Valley, Ajghar point Time of Accident:- 11:30 AM Model:- Mahindra Ssangyong Rexton RX7 AWD Month of Purchase: November 2014 As you can make out my car was just 9 months old, i was driving down the Lavasa City ghat at a normal speed of 50kph, when on the curve my car skid and just kept skidding and ended up with 2 tyres went down the drain and the rock sticking out crashing into the headlight and breaking the front left bumper as well. I called the mahindra roadside assistance but i wasn't able to get through them for 30 mins. Finally when i was able to get through them, the executive asked me to take down the chassis number and keep and he will call me back in 10 mins, after 20 mins when i hadn't received any call from them i called back roadside assistance who asked the entire scene and after explaining the entire scene gave me a number and said its their local dealer, Sahyadri Motors and they will come and pick up the vehicle. When i called them, the number was of a local garage person. I had to get the number of Sahyadri Motors from JustDial and when i called them they had no idea and were clueless about everything. Finally i got a call from roadside assistance and he told me that they were sending a tow truck, who will pull out the vehicle as well as tow it back to sahyadri motors & it will reach the place in the next 90 mins. Finally after 3 hours i got a call from the driver saying that he was about to reach. They had sent a long truck with just one driver and that truck in no way could ever pull up a vehicle which weighs about 2 tons out from the drain. He still tried for 2 hours and finally understanding that he won't be able to remove the car, he called the mahindra executives and explained that we would be requiring a crane to pull it out which was very clearly mentioned by me to Mahindra, The mahindra executive tells me, that Sir as per policy mahindra gives roadside assistance only when the car is on the road. Since your car is not completely on the road we cannot help you. You have to on your own get the vehicle out and then we will tow it back. All this was told to me at around 6:30-7 pm when it was already getting dark. He further adds that sir the tow truck will wait for 1 hour if you can get it out today or else we will have to call him back tomorrow. When i somehow managed with the help of Lavasa security to get the vehicle and paid 12, 000 for it since it was late already and completely dark. After towing the vehicle i did not receive a call back for 2 days and finally got 1 call on 17th August, from Sahyadri Motors who asked me which insurance i have and when i said bharti AXA he said that we don't have cashless tie-up with them and its better if you take the car to the dealer you got it from. Again the charges for that will have to be borne by us alone. i want a resolution from Mahindra of how are the compensating me for this. if buying such a expensive vehicle and this is the car that they provide which just has features for the sake of it, i will very well scrap the car completely. I will keep writing about this issue until i get a call from mahindra and give me a resolution for the same.