Mahindra And Mahindra — mahindra tuv service issue

Address:

Jaipur, Rajasthan, 302019

Dear mahindra owner/ceo/vp/manager etc……
I would like to bring into your kind notice that i am extremely dissatisfied with the service of your company. It has been very unfortunate that i have purchased a product of mahindra i. E mahindra tuv on………. And from that day i am suffering like anything. I didn’t expected this. This is my worst experience with any four wheeler service. I have been a very delight customer from past 20 years of the companies like maruti, hyundai, tata etc but i never faced such problems. Its seems that you have taken your customers for granted and making panic, fool, irresponsible behavior, fake commitment is the habit of all the departments of mahindra. All the emplyees of the mahindra seems to be like the same.
Let me bring in light to my cause of extreme dissatisfaction. On 27/08/2018 my mahindra tuv met with an accident during a bull fight. It took nearly 2 hours to lift my vehicle after being reported to your tole free num. It take a hell lot of time to explain the whole situation to your tole free guy. Even after telling the vehicle number, chassis number etc he was asking non sense question like wether the tuv is automatic or manual, what colour is it. I was in a situation there standing in the mid of a road and instead of helping he was making me more irritated. Cant your system trace from the model num, vehicle num and chassis num that what tuv i am carrying. And if it cannot then its very surprising and shameful. Further they committed to deliver the vehicle on 6/09/18. Till today the vehicle is in service station and the picture is not clear. According to them the parts are not available. They make new story every day. Now they are saying that they have ordered the parts of the wrong model and have asked me to wait. This is a sheer negligence of work responsibility which has caused trouble to me. Tell me, why should i suffer for this?? Is this a joke?? And other company provide the parts in maximum 2-3 days. Mahindra has no parts available with it is another joke and shameful….. The name of the dealer is mahindra autoworld. Daily i make the calls and take the followups. Never ever i have received the call from the service station. Why would they bother?? After spending 10 lac rupees all i am getting is trouble. The fault is from the mahindra head office also. This is because whenever i have received the calls regarding the feedback of my past service experience i have reported my unsatisfaction and trouble caused during such occasions. But no action was taken.
Earlier also my vehicle caused with the problem of clutch plate which took 5 days for the service station to repair it. Even then when i received the vehicle that time it was not repaired upto the mark and again it went to the service station. My experience on the earlier service scheduled was the same.
I refer the same to my known when i purchased the vehicle mr pradeep kumar saraswat and next week only he also purchased the same. His experience is also the same. I even received the call from your ho that because of this referral i will get a titan watch but i never received it. Yet another fake commitment.
Please let me know if there is any way i can get my whole amount back and you keep your vehicle with you. Because its not even one year and i cant bear my time and money again and again for the same. Its my hard earn money which simply seems to be wasted. Let me tell you either provide me the solution forever including the returning of my vehicle with full repair in two days and fulfilling all your commitments or return my full money with interest failure of which i will not hesitate to take the legal action against your company. Needless to mention for the record i have all the call recordings of your representatives.
Regards
Rakesh rishi sharma
[protected]-
Reg num: rj14uf5064………. Model - tuv300 t6 plus, manual, colour-silver