Mahindra And Mahindra — Mental harassment and cheating

Address:

171001

I decided to purchase a vehicle xuv500 w10 at awd and got an invoice from snow view automobiles pvt. Ltd. Shimla. The invoice amounted rs 18, 35, 335 on date 25/07/16 and rs 15, 000 as a discount given by the company, we booked the vehicle and gave them the advance amount of 50, 000/- against receipt no. 76466 on 25/07/16, after that the sales man insisted me to finance the vehicle through mahindra and mahindra financial service ltd. And also told us to get the vehicle insured through their company, we told them that let us decide from where to finance, on 4/08/16 we met the finance team and discussed the details of the terms of finance and the emis, finally we decided to finance the vehicle through them and we paid amount of rs 3, 98, 865/- to snow view automobiles as margin money and 1st installment of the emi. On 6th of august we received a call that our vehicle is ready for the delivery but due to some unavoidable circumstances we could not take the delivery on 6/08/16, on 7th the showroom was closed due to sunday. On 8/08/16, morning i made a call at 10:00 am and informed that i'll be reaching in 15 mins. And told them to get our vehicle ready, i along with my old parents & the entire family happily reached for the delivery of the vehicle but it was very strange they denied for the delivery and told us to pay rs 35, 000/- more, i refused to pay them as this was not justified b'coz all the payments were made before, then they came to a settlement and told us that they can adjust rs 12, 000/- as they have powers to show that we have sold our old vehicle, and i told them that i am not going to pay a penny more, afterwards mr. Jagmohan the g. M of the co. Told me that it is not our fault but they are also not at a fault as they booked our vehicle of key entry but now the co. Had upgraded the model at push button, i told them they would have informed me and the co. Cannot change a model in a day, then the matter was taken to the c. E. O of the co. Mr. Chandar khosle who is a very rude person and treated us like we were his customers and even misbehaved whith my father who is at a age of 72 years, i was forced to go to a police station where i launched my complaint and i paid the amount under protest & now i am going to file a suit against the company and the dealer, my whole day was spoiled and i got the delivery of the vehicle at 7:00 pm in the evening, this is v. Sad to say that such a big company are cheating the customers, once the entire payment is made no demand should be made afterwards, this is no way to treate your customers, i request the team to take the matter seriously.