Mahindra And Mahindra — Misguiding the customer and extremely unprofessional staff for vehicle service.

Address:

Bhopal, Madhya Pradesh, 462042

I m Prateek Bhatnagar, owner of XUV500, vehicle no- MP04 CN 9325,
Vehcile on the name - Mrs Kavita Bhatnagar (Mother)
I had an accident with my vehicle few days back and decided to put my
vehicle in Win Win showroom workshop, as i have taken my vehicle from
there itself.
I have given my vehicle to service centre, from there Miss Roshini was
handling my case for insurance claim (United India Insurance), and i
was totally misguided by her telling the wrong estimation about my
vehicle repair, infact i was told that i had to pay something around
Rs 3000 for claim charge n some extra tax for paint and consumables.
But my estimate has gone so high which was really not expected by me.
Since they have made my bill at around Rs 110000 from which i was
asked to pay around 7500, but that was also negotiated and i have paid
Rs 5000.

Now my main concern is with few things especially with the Service Department-

1. Extremely unprofessional staff, when i was told to pick my vehicle
at around 3 pm, even though the vehicle was not even washed, i had to
wait for around 3 hrs to get my vehicle done . They already knew that
i had to leave for indore for a medical emergency, my grandmother had
an arm dislocated.

2. The trim was broken from inside gate, i have been told that it is
on order and il be fitted very soon in a week or so, but i dropped my
vehicle on 17 Jan 2017 and picked up on 30 Jan 2017, still it is not
there with them, and they have already claim the price for that in the
final bill.
my main concern is why the hell it is still not available after 15
days.The old trim was merely fixed with the glue and it came out as
soon i tried to close the door from inside while holding it.

3. I am having some problem with the system head as it gets hang while
running, i was told exactly the same damn thing that it il be changed
with in few days as they il receive but still not confirmed till date,
i keep asking them every time for that, still the response is bloody
same.

4. Mr Vimlesh who was handling my service thing has never shown his
interest towards repairing my broken mudflap, which i have already
told him to get it changed, and asking me shall i changed the time
when i was arrived to pick my vehicle.
He was fully responsible for the washing and alignment of my vehicle
which was not done and since the vehicle was not ready on time i had
to cancel my trip to indore which was my priority.

5. I feel the estimate given to me for repairing was wrong and
manipulated, since they knew that my insurance policy was zero dep,

6. Delay in delivery, i was told for one week max, but it took them 2
weeks still the vehicle is not complete.

7.Totally misguiding the customer, as they feel that every other
customer belongs to the rural or some village man.

With these situations and the misbehaviour happened to me, do u still
expect me to come to Win Win service centre for future vehicle service
and purchases, then please give me really one good reason for that i
would highly appreciate.
I want an serious action to be taken for my message and plz revert me
back with your valuable comments,
I still want to give a chance to you (Win Win automobile) first to
solve my problem, before i go further with higher authorities or may
be straight to Mahindra, as this i m leaving as a last resort.
I am totally unsatisfied right now and for that i feel ashamed on your
unprofessional guys.

I am expecting an answer as soon as possible or else i have to go further.