Mahindra And Mahindra — misrepresent and cheating

Address:

New Delhi, Delhi

The undersigned visited koncept automobiles pvt. Ltd., lajpat nagar-iii, new delhi on 20.08.2017 for purchase of kuv 100 k6 2016 model colour - lava red on the call of mr. Mohit thakur, sales executive. The discussion was held over phone with him between 16 to 19.08.2017. On 20.08.2017, i met him at koncept automobiles, lajpat nagar, new delhi and he gave me deal finalization sheet which is as under and i exchange my old vehicle i. E. Wagon r lxi cng september, 2014 model, first owner and paid rs.15500/- as booking amount through cheque.
Mahindra kuv 100 k6 colour lava red
Ex showroom price (Rate as per 2017 list) - rs.660541.00
Registration - rs. 64310.00
Zero depth. Insurance - rs. 31778.00
Number plate - rs. 1050.00
—
Total - rs. 757679.00

Less: mahindra scheme - rs. 38000.00
Exchange bonus - rs. 25000.00
Insurance discount - rs. 12000.00
Cash discount - rs.40000.00
Old car value - rs.280000.00
Corporate discount - rs. 5000.00
—
Total - rs.400000.00
—
Payable amount - rs. 357679.00
Add: black roof - rs. 7821.00
—
Net paid - rs.365500.00
=
Rs.15500.00 by cheque & rs.350000/- through loan from icici, bank & rs.4000/- paid in cash as demand by financer (Koncept automobiles pvt. Ltd. Inhouse) for processing fee of loan in cash.

On 28.08.2017, the above said vehicle handed over to me and the invoice issued are as under which is not matching with the above quoted value. When i asked them then they submitted that we will issue invoice only whatever amount we have received. I request that you issue invoice as per rate list and minus the discount but they were not agreed. Now, i want to know that they have issued invoice as per rate list of 2016 or 2017 but i paid the amount as per 2017 rate list. The invoice issued by them is as under:-

Invoice value dt.23.08.2017 - rs.577540.00
Debit note dt. 23.08.2017 - rs. 84568.00
—
Total - rs.662108.00
=
Difference - rs. 95571.00
=

I want to know that the invoice issued is correct or not and there is a huge difference in amount. Pls let me know where is that amount.

It is also noted that on 28.07.2017 when i reached at home at try to lock car but my car could not be locked because sensor was not working. I immediately contact mr. Mohit thakur salesman about the problem. He assure me that when you come for number plate on sunday i. E. 3.9.2017 your problem will be resolved.

Today i. E. 03.09.2017 i reached showroom i. E koncept automobiles pvt. Ltd., lajpat nagar-iii, new delhi at about 11.00 a. M. Along with my son and met mr. Mohit thakur and asked him to resolve the problems. Firstly, he arrange to fix the number plate and there was bubbles in roof which was blacked through showroom and paid for this. They assured that you run your car atleast one month it will resolved automatically and lock (Sensor) was also not working. They send a man namely mr. Pankaj with us to visit workshop situated at a-40, mohan estate, new delhi for checking the lock problem. During going to the workshop suddenly left side tyre (Driver side) was burst and car disbalance and our life (Me, my son and mr pankaj) come in danger because there was lot of traffic behind us. I controlled the car and kept in side, at that time the speed of car will be around 45-60. When we opened tyre myself and mr. Pankaj, the tyre, rim and tool kit was found old and tyre was with tube. At the time of selling it was told that tyre is tubeless and radial. We changed tyre and reached workshop.in between i talked to mr. Arora, vp sales, koncept automobiles and mr. Mohit, they said there is mr. Vijay srivastava, service manager he will help you. When we reached workshop, i request mr. Vijay srivastav to check the car. He checked and found that tyre, rim and tool kit were old and workers who were there, also confirmed that the tyre, rim and tool kit are old. I also lodged my complaint customer care over phone twicely.

I make a call on 100 to call police to investigate the matter because koncept automobile, lajpat nagar misrepresent and cheated us. Due to this our life come in danger. Police visited there and inquire the matter and direct mr. Vijay srivastava, service manager that the rim, tyre, tools are old one. It is better to change the car and talked to koncept automobiles, new delhi. Mr. Vijay srivastava discussed with mr. Arora, vp sales. I was there 3-4 hours, neither my lock problem resolved nor no phone call come from showroom to give any assurance. It cleary shows there intention that they are well known about the tyre, rim and tool kit. Mr. Vijay said you leave your vehicle here to resolve the sensor problem, it will take 3-4 hours.

I request him to fix damage tyre in car and i will visit showroom to discuss. There was mr. Dinesh panwar, mr. Mohit thakur and 2-3 persons also. They straightway said we are not responsible for this mahindra is responsible for all this. We will take this issue with mahindra. How this problem arise and how the old tyre, rim and tools are old one. I simply submit that i am not interested in this car and you refund my money so that i can purchase other car. Due to this incident, i will give zero number to showroom, sales executive and service centre for non co-operation. I will not suggest to anyone to visit/purchase mahindra vehicle. I am having very good experience with maruti and i am using maruti vehicles since 1989 and no problem have been faced. I tried to change but having very bad experience with mahindra.

Later mr. Dinesh panwar said you leave your car here we will take this issue with mahindra and we will drop at your residence. They dropped me at my residence at about 5.30 pm. They checked rim, tyre, sensor and tool kit and said we will change by new one.

Now, i request yourgood self that refund my money whatever i have paid. I am not interested to keep this car.

Thanking you,
Hemant kumar kaushik
C 02/121 saket dham, r. S. Park, sec-5 sahibabad,
Ghaziabad-201005 (Up)
[protected], [protected]