Respected sir/madam,
I, jayashree. J booked and made down payment for tuv 300 t6 + on 23rd nov 2016 at sireesh auto (Pvt) ltd., rajajinagar. Delivery of the vehicle was made on 1st of december 2016 around 6pm.
As it was my brother's marriage we drove the vehicle for only about 50kms when i felt the steering to be hard. After the marriage i took back the vehicle to the showroom on 7th december 2016 for lcd/dvd roof display fitting to be done where i handed over the vehicle to mr. Vinay from accessories department and requested for the delivery of vehicle before 6pm. But since no one called me regarding the delivery, i called mrs. Nethra for info. As informed by her i went to the showroom in the evening and took keys from the watchman and tried to reverse the vehicle where the steering was so hard that it hardly turned.
I immediately asked the watchman to call for any executive when mr. Goutham attended and he also felt the same. He called mr. Vinay for confirmation when he said that even he felt the same but while driving it was fine. Later, after great difficulty mr. Goutham reversed the vehicle and we went for a small test drive, when while driving it was fine.
But the problem persisted when the engine is on and the vehicle is not moving, the power steering does not work. So, i have given the vehicle for service on 8th december 2016 afternoon. I received an update only once from ms. Mythri on the next day saying the vehicle is not ready and that they will keep us informed.
Ever since then, nobody really bothered to call us regarding the vehicle but when i call for info, i get a very disappointing statement saying that vehicle is not ready and will be updated the next day regarding the same.
It is very dissatisfying and depressing that its my first new car which is financed by axis bank and i have not even driven the car for 100kms but my first emi has already started on 15th december 2016. The executives response to the problem is not very convincing.
Therefore, i kindly request to look into this issue immediately and do the needful.
Thanking you,
Yours faithfully,
Jayashree
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