Mahindra And Mahindra — tuv 300 - problem in the car

Address:

New Delhi, Delhi, 110024

Hello all,

To whomsoever it may concern,

It took me whole day to compile this mail so please do read it as i made it easy for all of you to read it date wise and see how i have got troubled with your product and services.

As per earlier incident of changing my car amt part, the car was going fine for just 2 months, the amt light again started coming on the display of car, so i went and gave the car again to a-40, mohan cooperative area service center, where customer service executive, mr. Raghav and general manager - mr sanjeev arya, gave me a trust of that it is normal thing and it will be gone with minor updation.

But they kept the car from 18th jun'18 till 22nd jun'18. For 5 days and what problem came up that clutch plates to be changed and they changed it and handed over the car to me.

It means earlier in feb 18 - amt got replaced and

In jun '18 - clutch plates changed.

I was like it is my worst decision of life that i took mahindra as a brand.

I was quite sure that i will not keep this car anymore and i should demand a new car from you. But raghav and sanjeev ji, told me not to forward or write any mails to anyone, so i stood by thier words.

But but but...

I was driving your vehicle from 22nd jun '18 till today 27th jun'18, i. E., 5days after changing clutch plates and amt replaced, the car is still not giving me peaceful drive.

As i put my key inside and start the ignition the car vibrates to the hell and stops and it took me 10 times to start the car and it was switching it off on it own.

I am attaching the video below.. Do see it,, you will get to know the correct term of the problem.

And i again went to your service center, a-40, mohan cooperative, delhi.

Where, raghav was there and he was surprised to see me as he also know how badly i am affected with your product and service. When he checked the car he was like it is battery problem we will replace it..

How many times you will just keep replacing the things in my car and how many times i have to come again and again.

Please please please stop it now and dont test my patience.

Change my car and give me a new car or return my money.

This is no more my request to you guys.

I need my money back.

Please do it asap.

... Below mails are of feb'18 to mar'18 conversation...

(14th feb '18 - my mail to mahindra)

From: bhavik anand [mailto:[protected]@gmail.com]
Sent: 14 february, 2018 13:46
To: customercare ; edp. [protected]@konceptmahindra.com; [protected]@konceptmahindra.com; [protected]@konceptmahindra.com
Cc: bhasin. [protected]@gmail.com; [protected]@gmail.com
Subject: dl12ck-9496 - customer feedback for mahindra & koncept mahindra.

To,

Mahindra & mahindra ltd.

To whom so ever it may concern.

Please read my concern and it is your duty to reply and resolve it. It is not about complaining, it is about the trust you try to build while selling your car but cant maintain when it is needed..

I am writing this to inform about mahindra's poor service from the date of my purchase of car. I will tell you all below how i have been made run to your showroom and how i have made fool in your service center and by your guest handling system and it is all to put into your knowledge.

My details :-

Name - bhavik anand

Model :- mahindra tuv300 t8 as mhawk 100 silver

Vin :- ma1na2vzeg6l42225

Registration no - dl12ck9496

Registration date :- 29/12/2016

Engine number : - vzg6l45908

Current kms - 29536

Service dealer :- koncept automobiles pvt. Ltd

(All papers are attached below for your references)

1st. - koncept mahindra showroom - ring road, lajpat nagar

I bought tuv on 29/12/16 by selling my old vehicle hyundai i20 at your showroom.

And was promised that i will get my vehicle transfer paper in 90 days which is not fulfilled till now. I visited your showroom after 3 months and got to know the person named "kuitar singh" his number - [protected], which was switch off from that time and he left the job and there was no person to look after my problem and i was told to come again.. I complained there also to your manager, he noted down my name and number in his dairy and din bother to reply till date about my transfer paper.

I am attaching the paper which was given to me by your showroom in reference of transfer certificate.

* in short, i need my hyundai i20 transfer certificate asap. Thank you.

2nd - koncept mahindra, a40, mohan cooperative, mathura road service center

I gave my car at this service center for all my free services.

But — (Attaching the bills below for your reference)

1st free service charge - rs 4247

2nd free service charge - rs 6311

3rd free service charge - rs 9677

(Are these free servicesss.. If i have to pay 6000 and 9000 for my free services what will be my paid services for, i was with hyundai for last 10 years and never got this much amount in my paid services also but you are fooling us by charging so much)

This was not finished here.

On my last service which was on - 23rd jan'18

The car was picked from my place and i told the service advisor "mr mujahid - [protected]" that normal service has to be done and i am getting "amt light" or "mt warning lamp" on my instrument cluster to be checked why it is coming as vehicle was running normal by that time. My car was sent back with all the repairs and services by evening 6pm at my place and when i checked the vehicle the light was still coming on for amt warning lamp, spoke to mr. Mujahid and sent the vehicle back that same evening with company driver.

Next day, 24th jan'18 - the car was under observation at a-40, mohan cooperative service center, and was informed to me that it is been taken care of and they have found the problem and will solve and will test drive and will give car next day, i. E. 25th jan'18.

Next day, 25th jan'18, - i myself went to your showroom after calling so many times to your customer service number which was giving me all false promise of giving call back regarding my car status, so i went and spoke to mr. Mujahid, who was friendly and helped me getting my car asap on 25th jan'18.. After geting the car i checked the lights were nomore there and car was running fine.

But, very next week. On 6th feb'18 - while i was driving from my home to office, the amt warning light came again and my car stopped on its own and was not starting also.

So had to speak to mr. Mujahid and crane was arranged and sent to a-40, service center. And i was told after 2 days, i. E., 8th feb'18, that some part which is named as power pack box, which is damaged in my car and they are waiting for new one and it is out of order. And they are saying it wont come soon also. I was given the number of your branch manager - [protected], and he was also helpful but whats the use when i have paid so much for tuv and it is standing at your service center. It is already more than one week i am travelling without car and asked many times to at least arrange a spare car for me.

So it was 13th feb yesterday, i got a spare car yesterday night from mahindra, after one week of my problem. But still my own car which is at your service center is still waiting to get repaired just because the part is not available.

What kind of big company and big tag of - "live young live free" - when you are not young enough to maintain your standards and your free services are also not free for normal people.

* such big company has no spare part and delaying it so much and testing my patience.

I din said anything till one week but till now no progress about my car.

I am sorry to say i want a revert asap otherwise i will complain it above and call up the media, file a case, and i dont know what will you do with my car now, but i want a new car, same model from you guys, coz you are no small company, i gave you one entire week, this big problem should not have come so soon, that means you are giving such cheap products in your so costly car. Or return my money, or provide me new car.

I am waiting for your reply.

Thank you.

15th feb'18 - mail from mahindra to me

Dear sir,

Thank you for writing to us. Regret for the inconvenience caused to you.

We are requesting dgm service copied in this mail to look into your reported concern and take necessary action as required.

Kindly bear with us in the meanwhile.

Thanks & regards,

Mayuresh walanju

Customer care-automotive division

15 th feb '18 - my reply to mahindra

Hello,

First of all thank you so much for the reply, which was not expected. And special thanks to mr. Vijay shrivastav, from a-40 mohan cooperative branch, as he is the only one who has opened all his ears all the time listing my complain and working on it.

But that mail was for mahindra company, as why making such parts which go off so easily also i agree that it happens sometime because of technology but why not keeping spare parts ready and send them on asap basis, why to keep someone wait for so long.

And now what if i demand for a new car from your end and i think you should give me a new car by your end to keep your promises as this is not the way to give just a spare car after a week and thinking you have stood up to your commitments... No, that's wrong..

I was quiet for a week time, but i don't want to be fooled more.
All i want you to send me a new car by next week or just send back my damaged car. I will show it in newspaper and media. Because it is no use when you can't afford to keep extra spare parts in your company.

Waiting for your reply.

Thank you.

15th feb'18 - mahindra reply to me

Dear mr. Bhavik,

Greetings from koncept mahindra!!!

This is reference regarding your post which you had shared through facebook & consequent discussion with you.

Speaking to you was a great pleasure. We sincerely regret for the inconvenience caused to you.

We value your patronage and proud to have you as a member of mahindra family.

At koncept, our customers are the biggest assets for us & any discomfort felt by our customers, is our top concern.

Ref to our discussion held today (15/02/18), we have made high speed order for complete transmission assly (Amt).

Whether problem can be resolved by replacing power pack assly but for customer satisfaction, we have made order for comp. Transmission.

As soon as part will be received, we will keep you posted further.

However, we have already given alternate vehicle for your mobility since 13/02/18.

Now it is requested to you, don’t have any apprehension with the product as well as the services.

Meanwhile for any query/feedback do give me a call, i shall be more than happy to help you.

Assuring our best services always!!!

With regards

Vijay srivastava

Koncept automobiles pvt ltd

A-40, mcie, mathura road,

New delhi-110044

Landline[protected]

Mobile :- [protected]

Koncept mahindra

From: "alerts teammahindramail"
Date: 15 february 2018 at 10:52:32 am ist
To: kapil. [protected]@konceptmahindra.com, [protected]@konceptmahindra.com
Subject: negative post: facebook_tuv100_bhavik ashok anand
Reply-to: [protected]@teammahindramail.com

Dear team,

Following customer has shared a post on facebook.

Kindly arrange to immediately do l1lc by contacting the customer within the next 1 working day and post which arrange for resolution action. Please update the l1lc status in dms accordingly.

We have replied the following to the customer “sir, we have informed the dealer team to look into it. Regards, customer care team.”

Name: bhavik ashok anand

Dealership: koncept automobiles pvt ltd - lajpat nagar (Delhi)

Vehicle: tuv300 / dl12ck9496

Contact no: [protected]

Cccf id: cf[protected]

16 th feb 18 - my reply to mahindra

Hello to all,
This is further added to my complain that thank you for giving me a spare car which is a taxi number. And my business is in noida and gurgaon, i have to travel daily to these places, and now your this taxi number makes me suffer so much that daily i have to stand in a queue and pay the tax on the border.
Do you think i should be treated like this..

I am sorry mahindra. You are really testing my patience. I need a call from any responsible person who can take decision from your side on what has to be done next. I need a call by 4pm today, i. E, 16th feb2018. Or else i am filing a complain on consumer court, jago grahak jago, and media and you will be responsible for all that now on.

I am waiting for your call.
The number is attached below.

Thank you.

16th feb 18 - my reply to mahindra

Thanks for the call from mohan cooperative area.
The deal given by you is -
Proving me reimbursement of toll or proving my rs1000 on per day basis.- do you think i am really interested in small reimbursement of toll and what about my time which is getting wasted standing in queue with drivers to pay the toll. Thank you for this advices.
But i demand to give me a new car from your end now.
It's ok if you are not listing to me, then let's hear from court, media only then.

I am putting the mails and records on media, consumer court, and jago grahak jago.

Thanks for everything.

Now you pay for my time wasted also

21st feb 18 - my mail to mahindra

Thank you for your reply,
But you gave me no reason to smile or be your customer, rather informing all near and dears to never trust you guys.
And rest when u can't give me free services and extended warranty of the same.

Please provide me rs 1000 per day charges.
Take it as anything or as my fuel charges. But you have to provide this starting from 6th feb'18 till date the car is not handed over to me and also crane charges of rs 1800 on 6th feb from arjun garh to mohan cooperative service center.

Kindly do the needful.
When i am agreeing to all your false promises and waiting since long. Then bear something for my patience also.

Thank you.

21st feb 18 - my mail to mahindra

Hello,

This is as per my telephone conversation with mr. Kapil garg, on 16th feb'18, friday, and it was about the deal that i offered him :-

1. To give me a new car,
Or,
2. To extend the service of my present car with total of 5years from date of purchase.

But he told that he will ask his superiors to agree on this. But no call on the same has been received yet.
Just holding on the discussion on amt part which is still no idea when it will be delivered.

So hereby, i am again requesting you one last time.
I have given my car since 6th feb18 till today... It is more than 15 days now and the status of car is still the same..
I mean you are also human being just dont think business all the time.. I paid so much for your product, should i be treated like this.
You guys are not taking stand on making me feel comfortable by giving me a better deal.
Just giving me a call alternative day would not solve my problem.. I know you must be trying your best to put the order requisition, but in the end i have to wait.

So please, lets talk about the deal now, i am giving few options to you :-

1. Give me a new car, same brand, model, color,.

2. Give me extended warranty till 5 years.
Free service of car whenever it comes at your service center (No even taxes please)

3. Send back my car as it is, will come back again to you with media and consumer court and lawyers..

The choice is yours.
Please make your decision soon, i dont want to make bad reputation of your company and to all you too.

* and note this down... Per day rs 1000 charges should be paid cash or cheque till my car is with you. Starting from date 6th feb'18, as compensation to my problem.

Waiting for your reply on mail here.

Please make a decision soon.

Thank you.

22nd feb 18 - my reply to mahindra

Hello,

Still there is no reply from your end.
I am not demanding much now..
At least pay me rs 1000 per day from 6th feb 18 till my car is given back to me. Which was committed by you guys earlier..
Just want your confirmation here.

Please confirm it here..

Thank you.

22nd feb 18 - mahindra reply to me

Dear mr anand,

This has reference to your below mail concerns, i have understood from koncept automobiles that mr kapil garg (General manager) has offered you rs. 1000/day to address your daily commutation. However the same has been refused by you and further to alternate to this, they have already extended the loaner vehicle to you.

I am sure currently you are availing the facility to address your daily mobility. You would also agree that, double gesture will not be possible for us to extend.

Please feel free to contact undersigned for any help you may require.

Regards,

Dhiren desai

22nd feb 18 - my reply to mahindra

Hello sir,
I refused that offer in order of getting a better deal from you.
I had no idea that you will give a loaner vehicle with a taxi number plate and sorry i don't paid so much to drive a taxi number. If you don't have problem please pass your personal car to me and drive this taxi number till i get my car and you will get why i am asking you for this amount.

So please kindly make the payment of rs 1000 per day from 6th feb'18 till my vehicle is with you.

Please don't continue the argument and agree on this deal by today itself in written mail.
When you agreed to do so in starting so you should do it now too.

Thank you.
Waiting for you reply.

27th feb '18 - my reply to mahindra

Hello,

This is to further remind you as per your words mr dhiren, the part was supposed to come by 26th feb'18, but it has not reached your service center till now as told by your service provider and now i have to take your taxi number car out of delhi for my personal vacation in taxi vehicle which i never thought of.. I will be coming back on 5th mar18.
Can i get any assurance when will my car be ready and i am. Giving you time till 5th march 18.
At least have some humanity of giving problem to someone to some extent.. It will be almost one month till 5th march and my car still not ready by your end..

So don't you think you and your company should get me a new car and also give me some extra care now. Just giving a taxi number won't fill any gap which is caused by you all.

Please i expect a reply from your end..

Thank you.

1st mar 18 - my reply to mahindra

Hello,

This mail is for mahindra & mahindra co., in reference with and team up with jago grahak jago, complaint number - 9969470.
I am writing this mail again to let you know the problem i have been facing because of your product and your customer services people.
Few of the mails are attached below in trail, you can read it for your brief knowledge.

My details :-

Name - bhavik anand
Mob no - +91 [protected]
Address - e -158-159, amar colony, lajpat nagar, new delhi -110024.

Model :- mahindra tuv300 t8 as mhawk 100 silver

Vin :- ma1na2vzeg6l42225

Registration no - dl12ck9496
Registration date :- 29/12/2016
Engine number : - vzg6l45908
Current kms - 29536

Service dealer :- koncept automobiles pvt. Ltd

(All papers are attached below for your references)

Problems :-

1. I have given my car for services 4 times, in which 3 were free and amount is - 1st free - rs 4247, 2nd free - rs 6311, 3rd free - rs 9677.
Do you think this is justify, i have hyundai brand and ford brand too with me, they never charged this much ever in paid service also.
Can you please look into this matter. And do something for all your losing client.

2. I gave my car on 23rd jan'18 for 4th service and there was amt light which was coming and mr. Mujahid told me it will go but when i got my car late evening it was still coming. So i sent my car back to service center that night and i got back my car after 2 days that it 25th jan'18. And the light was finaly gone. But on 6th feb'18, while driving to my office the car stopped mid way on road and was not starting also it was sent to service center on crane and after 2 days i. E., 8th feb i got to know some part of gear is not working properly and it has to changed and they have put the order and it is not in stock and this was going on and on evryday and it is showing not in stock till date. And after daily calling to mr vijay shrivastav, he finally managed to gave me loaner car on 13th feb which was taxi number, i. E. Kuv100.. I was managing from 6th feb to 13th feb from cab. And now i have small car with taxi number and it is was not in proper condition also the rear seat was so bad that it use to fall on it own. I was paying toll taxes every day to travel to gurgaon standing in line with drivers, should i be treated like that... Then after few days, i. E. On 24th feb'18, i got a new loaner in exchange by mr. Kapil garg help, but what is the use.. It is also taxi number just driving is easy but problems are still same
(Who will pay for my trouble who will do the compensation for all this)

3. I told mr dhiren desai, mr. Kapil garg. Mr. Shrivastav, that i need a new car now i dont want such car which keeps giving me trouble again and again and it is just 1 year i have bought this car.
But they refused to do so. So i gave them other offers :-
* give me extended warranty of 2 years froom your end of this same car.
Or, * give me free service of my car through out tilll it with me.
Or, * give me a new car, same brand, color, model.
+ rs 1000 per day charges of my petrol taxes and problem suffered by you all.

4. Today it is 1st mar'18,... And my car is with you since 6th feb'18. It is about to 1 month, and still the status is part is out of order.
You only tell me what should i do. Should i travel in this taxi number and pay the car emi of no use. I din paid so much for driving a taxi number sir.
Please do something asap... I need a new car now as it is month now and want you to give it a smile now and make your customer also happy and make it a win win situation.
Because you know at your end it is your mistake and your low quality product so please dont make me feel more bad that why i joined mahindra family, give me some relief now by giving new car and make it soon now.

Thank you, waiting for your reply.

5th mar 18 - my reply to mahindra

Hello to all,

Got no mail or call from anyone.
What is the status mahindra people.
It is 5th mar18 now and i can't drive this taxi number anymore. What do u want me to do now.
Will anyone will tell what is the status and what you guys are doing at your end..
Please reply asap..
Thank you.

6 th mar 18 - mahindra mail to me

Dear mr anand,

Greetings!!

I am glad to note that your vehicle had been delivered back to you on dated 6th march’18 post complete resolution of concerns in your tuv300. The vehicle had been repaired under m&m observation and guidance, hence we request you to kindly not keep any apprehension regarding the performance of the vehicle.

Further to regain your confidence, we have extended the warranty of the vehicle for one more year in addition to the vehicle standard warranty of 3 years. Please be note that, this has been done as a special case and without setting any precedence in the future.

I am sure this would definitely recuperate your confidence in our product and service extended by our dealer.

Should you need any further assistance, please feel free to contact undersigned.

Wishing a very happy and safe motoring!!

6th mar 18 - my mail to mahindra

Hello to all,

Finally got a call on 5th march yesterday that part has come and it is being assembled and they will test drive the car and hand over it to me on 6th march 18.
Finally i will get my own old car after a month which went on 6th feb'18 and will come on 6th march 18.

But don't you think mahindra people and family, that you should really look about your products and availability of the spare parts. And also i want to ask you-

You made me waited for 1 whole month.
What are you giving me in return just my old car with your spare part changed, what is the gaurantee that it won't create a problem again. I don't want to be fooled again.
My demand was new car, but you guys can't make your customer happy by listening to their demand.. But now at least do something in compensation.. Or you extend the warranty period till 5 years and give me rs 1000 per day cash as long as for a month which i traveled one week in cabs and then in your taxi car.. Which i din expected.

Please do the needful.
At least stand somewhere to make the client happy.. I don't want to put this all in social news and blame you guys or create a page and throw it all on your good will..
So please return my old car with proper checking and cleaning now with some good deal for creating so many problems which was created from your end in my daily routine.
M waiting for your reply..

Thank you.

8th mar 18 - my reply to mahindra

Thank you for delivering my own car after a long wait of 1 month from 6th feb to 6th mar.

The condition when i got the car was a crack on front window of the car.. Which as promised will be replaced when i next give my car.

But i am giving you a feedback today because i drived the car on 6th night and 7th full day and then on 7th night while coming back from gurgaon in traffic area this car while pick up was giving lot of trouble it is not the same as it use to be. I don't know the problem but it is giving lot of jerk moments throughout the drive till home.. So again i am sitting here at your service center.

Sir i am really upset now and i don't want to ride this car and future also never will buy any of your product,
Or you please make a arrangement of new car now or please help me selling this car.. I won't drive it for sure.. Can't take so much trouble.

I don't like to keep calling or emailing you guys for such things.. When u know the product is not fine then why giving trouble to the client..
Please take back your product or lose me as a customer..
Now this is my final decision to you.
Request you to help a person who is calm and doing as you all are saying.
Why you want that i come with my family and people and we all shout then only you will listen to the problem.
When i am agreeing to all your things you should this time agree to my things too..

Waiting for your reply.

8th mar 18 - mahindra reply to me

Dear mr anand,

Thanking you for sharing your feedback and accept my sincere apology for inconvenience caused to you. I had already words with mr kapil this morning on concerns you have reported to him and in the trailing mail.

I would like inform you that post replacement of actuator pack assembly, it has required some adjustment as per the user requirement in the creep function of the vehicle. Currently our dealer’s technical expert are working on it and we will have a resolution very soon.

Request you to kindly bear with us meanwhile.

Regards,

Dhiren desai

[protected]