Mahindra And Mahindra — Very big issue in SUV 500

Address:

400052

Dear Sir,

My name Is Sachin Gupta, I had bought suv 500 in 2012, i was very very happy with the vehicle, it was a W8 with its registration no. MH-48-A-4091, I travel Bhiwandi from Andheri 5 times a weak, this vehicle was excellent in driving and great comfort inside, drove this vehicle for three and half year clocked around 115000 kms and than sold it.

After selling my Suv 500, In 2015 I went to see Toyota Fortuner and Ford Endeavour, but could not find the same comfort which i enjoyed in Suv 500, hence decided to buy your newly launched Suv 500 once again inspite of my family not so happy with my decision, this time I bought W10, latest version with its registration number as MH-04-CZ-4901 in september 2015.

After buying this new version all the problem started, from May 2016 my vehicle has visited 8 times to your workshop for same problem, my car does not start only, every month we visit ur workshop G3 motors in Malad west, for same problem, 1st they told me some error occured which is been rectified, later they told me alternator is at mistake which is been replaced, 3rd time they told me that some current is leaking hence they have changed the cable.

Two times i have towed my car from bhiwandi to ur malad workshop, once from Andheri east, once from juhu and last time from lokhandwala complex, this time i got very angry and i had given my vehicle on 8th december 2016 to ur workshop, i requested them to fix it once n for all as i have to travell to Goa on 26th december, my family do not trust this vehicle anymore as this vehicle stopped at 7 different occasions, leaving us in great trouble as we have two small kids and it becomes a problem when ur new vehicle doesn't start.

Mr. Raju was my advisor this time, we spoke almost everyday, he updated me about things he was doing to fix my vehicle, finally on 24th december he gave me my vehicle and promised me now nothing will go wrong, trusting him i went to Goa on 26th december against my family will as they do not trust this vehicle, same thing happened my car stopped in Goa at fort Aguada near TAJ hotel, inspite of calling road side helpline no one came to help, went to local garage, he got the battery and my car started, in 7 days trip my car stopped 5 times in Goa, every time i use to call Mr. Raju, he use to give me some number but of no help, i called up my driver to Goa and asked him to drive back to Mumbai, me and my family came back in flight because my family refused to travell in this vehicle, now again on 2nd jan i have given my vehicle to G3 motors to fix the issue.

please please look into the matter as everything what i have mentioned in this mail reflects in car history summary in ur system and kindly fix the issue.

I was really happy and proud owner of Suv 500, but now like my family i also think that i had made a mistake in buying this car for second time.

kindly arrange to fix the vehicle completely or arrange for replacement.

SAD OWNER OF SUV 500(MH-04-CZ-4901)
SACHIN GUPTA,
[protected].