Mahindra And Mahindra — xuv 500 w6 clutch issue

Address:

Bangalore, Karnataka

Dear sir
We have xuv 500 w6 which i bought from ananth cars one and half year back. Which nearly covered 15000kms and have done all the maintenance service through ananth cars bannerghatta road bangalore.

On my way back from kerala to bangalore, the clutch of my xuv failed.
Suddenly, the clutch pedal went all the way down and refused to bounce back.
I pulled it back with my foot, and it started to work again. Since it was night time and the whole family was tired (Especially my kids) and moreover, there was no error indication on
The dashboard, i continued the journey and somehow reached back bangalore. After that when i took the vehicle again on saturday 21 october 2017 the vehicle started showing problems on lower gears; on first gear, the vehicle was going reverse on uphill and i had to call the towing service and had to send to ananth cars for repair.
After a diagnosis, it was observed that the clutch, disc, flywheel, slave cylinder needed immediate change and caused a bill of rs 41, 338

And just to be clear i am a pretty decent driver with experience of driving various vehicles for more than 12+ years.
I am still wondering how a car more than 16+ lakh worth and had driven (More than 98%) mostly on high way
In the last one and half years and done all the regular service + special service which ananth car has done very recently prior to this incident as well;
Can damage the whole clutch system which is one of the main components of any vehicle within 15, 000 km.

I am not buying the theoretical reply of half clutch drive because 98% i drove the vehicle in bangalore - kerala high way, very rarely used for city traffic and moreover never faced such clutch issue for any of my vehicles.

I clearly believe this issue is a defective component issue. I really don’t know what you can do for me and my car now.

Please guide me. My contact detail: email id: [protected]@gmail.com