Mahindra Finance — have not received rc

Address:	641602
Website:	Mahindra & Mahindra Finance

Respected sir/madam,
I had purchased a mahindra imperio pickup truck (Tn42 r 5128) on dated 15th sep 2016 in cash of 1.3 lacs + 31k for insurance + 5k as advance, had submitted all documents with mahindra showroom & mahindra finance. However, the registration of the truck had not done on time it seems, after many follow up's (Physically visited & over phone) with the mahindra show room & mahindra finance office, unfortunately there was no proper response from them. When i enquired about that the vehicle rc book and insurance document, there was no proper answer from them; they have been refusing to talk about it. It has been 11 months, since i bought the truck; i have not received rc book & insurance document yet.
Later, they shared the truck registration number on january 2017. They communicated me to start pay the monthly emi from jan 2017, you will receive the rc book in another couple of weeks. I did the same, but they have not kept their words, they have not handover the rc book & insurance copy.
When i asked the show room people about my rc book & insurance copy, they said, they do not have any information, please get in touch with the manager, mahindra & mahindra finance serve ltd, tiruppur. When i checked with the mahindra & mahindra finance serve ltd, they said they do not have the rc book, requested to check with the mahindra dealer, cai industries pvt ltd, coimbatore). These two people always pointing to each other.
Moreover, without rc book & insurance book, i am not able to use it for my business; i kept it at home without using it. Due to such a worst pathetic service, i have lost around 10 lacs so far.
Please be informed that they have not given the rc book and insurance copy yet, hence i was not able to use the truck. On april 2017, the manager from mahindra finance to pay that month emi, he said if i do so, he can release my rc book & insurance copy. I did it, after that he was not picking up my calls at all.
At the end of may 2017, the mahindra finance representative joseph (Thoothukudi branch) came my home; he promised that if i make 2 month payments, he will give me the rc book & the insurance copy. After making the payment, they have not handover the any of the document so far.

On mid of june, the regional manager, madurai; asked me to come down for the negotiation. I visited the m & m finance office at tuticorin, he said if i pay 3 months emi within the span of a week, he could release the rc book, insurance document and wave off all the interest for the pending amount so far. I turned him back with 3 month’s emi within a week, he said he cannot wave off the interest; i have to pay the emi. I said, it is not possible, there was no mistake from my end, and as such why should i need to pay the penalty.

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Dealer's details:
Cai industries pvt. Ltd.,
Avinashi road,
Tiruppur, tamil nadu 641601
Cell: [protected]
Contact person:
Srinivasan (Manager) & loganathan (Sales representative)

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Finance details:
The manager (Balaji, muthu, prem)
Mahindra & mahindra finance services ltd,
266, avinashi road, tirupur - 641603
Cell:[protected]
Manager: balaji, muthu, prem
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These 2 guy's srinivasan (Manager from dealer end) & balaji, muthu, prem (Responsible mahindra & mahindra finance services ltd.) are the cause for this mess up.

Being a customer, how would i do the business without rc book & insurance book? How can i transport the goods to multiple places without valid document? How would i pay the monthly emi of the truck? One year insurance is totally loss for me. I am in loss of 10 lacs, more over your finance people are torturing me and this creates mental pressure for me. How would i survive with my family without business?

I request you to take proper action on these people and release my documents. Also, please solve this problem on an urgent basis otherwise i will have to take legal action.

I will wait for your feedback for couple of weeks, in case if i am not going hear back, will move forward legally.