Mahindra First Choice [MFCWL] — a total loss vehicle was repaired and sold a. t premium price in the name of mfcwl warrently

Address:

Nellore, Andra pradesh

On 30th june 2020, we bought a used certified vehicle (I20 car, 2016 model,) from mahindra first choice wheels through cnr car dealer in nellore ap for the price of inr 590000 (Five lakhs ninety thousand).

During pre-sale the cnr dealer mentioned there was no major accident history against the vehicle and hence the vehicle has passed the mahindra first choice certification standards and warranty was issued

After vehicle delivery within 7 kms of the ride, the issue started with vehicle clutch cylinders which won't allow changing the gear of the vehicle, and in the next 100 (Approx) km of the ride, the vehicle got a breakdown.

After the replacement of new clutch cylinders again the same issue reappeared within the next 200 km of travel and again caused a breakdown.

Then the mechanic at hyundai inspected the vehicle completely and mentioned that a major accident happened to the vehicle some time ago. Ie., front apron (Right side), subframe, front driving glass was replaced and the engine sump was welded too. It seems most of the right side of the vehicle was damaged and parts were changed. Therefore it was clear that the vehicle underwent a major accident before the mahindra first choice wheels certification was issued.

I have blindly trusted the mfcwl certification and paid my hard-earned saving money for the vehicle to fulfill the dream of buying a car.

Under what standards such a structural damage vehicle (Total loss vehicle) can pass the certification and be valued inr 590000?

When the situation was brought into the notice of mr. Karthik (Mfcwl state head – ap & ts) he asked us to check with the dealer as procurement and sales were taken care of by them and no updates since then.

Upon arguing with the dealer he agreed that the major accident history of the vehicle was hidden from us during the presale. Finally, now dealer is suggesting reselling the vehicle with a different price.

At one point in time, mr. Nagaraju (Authorized dealer mfcwl) mentioned that they won't deal with apron damaged vehicles, and mr. Karthik (State head of mfcwl) also said structurally damaged vehicles or apron damaged vehicles cannot be certified. But finally, the apron damaged vehicle was sold to me in the name of verified and certified.

Now i request someone from mfcwl to look into this issue and do the right thing as i have been undergoing a lot of mental pressure since the day of buying the vehicle. Dream of buying a car turned out to be a nightmare at mahindra first choice. It was very clear that i got cheated in the name of the certified vehicle.

Fyi-the clutch issue with the vehicle still exists as of today even after replacing the clutch cylinders twice.