Mahindra First Choice [MFCWL] Complaints & Reviews

I bought a used car Renault kiger automatic on 13 March 2023, at the time of purchase they promised me for the completion of dent and paint work after transfer but now they refused for the same and after a month of purchase date, they haven't provide any NoC and RC for my car.

I purchased Maruti Dzire from Guru Kripa Motors, Prashant Vihar, Delhi on 31Jan23. At the time of purchase, was informed that coupons worth Rs.2000 in shape of products ie free stay/fuel/power bank will be given. Despite more than two months and following up with dealer and MFCWL employees the same are not provided. Every time they said we are checking and let you know the status but not call back came.

Hope this complaint will addressed now and coupons will be provided asap.

Stole catalysts converter and sold the car

Date of Incident: 28.02.2023
I had purchased a Toyota Corolla Altis car having manufacturing registration date of October 2015 . The car was a certified car as was mentioned in the website of Mahindra First Choice and was available for sale from Motorhut, Near Kamalgazi Flyover, Kolkata. The reason for purchasing the car from Mahindra First Choice was solely because it was a listed certified car in their website which goes through certain checks before disposal to customers. 7 days After the purchase was made I went for a pollution centre to check the pollution of my car and I was shocked to know that the car has failed to pass pollution test and having an excessive pollution. To my shock I took the car to Topsel Toyota in Ruby Crossing, kolkata and they confirmed that the car is having a faulty catalytic convertor and the cost of replacement of the same is Rs 70, 000. Eventually I found out that the car was blacklisted by RTO in their website and an FIR has been registered by the RTO . I wanted to enquire that how come Mahindra can certify a car in their website which fails to pass pollution test. What solution can be done. The purchase was done in February 2023

Sir, the seller of your company's loan recovery vehicles requires the bill of sale of Mahindra Finance tractor Swaraj 744 FE purchased through ediig app in the name of the buyer. Asked to get in touch with you at Mahindra Finance.

Hi There, The Concerned Team

I sold my Skoda Superb with Registration Number on 25 Aug 2022 and I was been assured that RC will be transferred in max 60 days. But not it is been almost 6 months car is not yet transferred. Moreover the person in-charge who handled my car is not responding.

Would like to escalate the issue for proper resolution

Thanks & Regards

I bought a car through Mahindra First Choice Dealer at Ghaziabad on 18/10/2022.
I was charged by Rs.5000 for transfer of car ownership, but it is clearly mentioned on their website that it is free of cost. Also, the car ownership is still pending.
Car Regn. No. -DL10CM4179
Regards,
Divyanshu
[protected]

Hi Team,

I recently (FEB 2nd 2023) gave my FIAT LINEA EMOTION CAR for service in Mahindra First choice Kolar.

Below are the complaint details I have asked team to check in my car (FIAT LINEA)
1. Oil Leakage (Gear box seal)
2. Front Headlight
3. Check if AC gas is there

The executive made us wait more than 6 hrs and came up with a big list saying that these parts need to be replaced (attached is the list, please have a look into it).

Later I asked the team to replace only the Gear box seal and to check the headlight.

Today (08 FEB 2023) I went to pick up my car, I noticed a big noise in my car which was not there at all previously.

Regarding this I asked the executive, the executive responded I have already informed about this in REPAIR COST ESTIMATE form.

I clearly addressed the executive and said I have never heard any noise in my car steering, so please do not replace anything over there.

NOW MY CAR is having a new ISSUE which was not there when I handovered the car to MAHINDRA FIRST CHOICE.

I want the team to work on my issue again, I want my car back without a noise.

NOTE: When I was discussing this issue with the team, I got a reply back from them saying that YOURS IS SECOND HAND VEHICLE problems will be there.

I HAVE A QUESTION WITH MAHINDRA FIRST CHOICE

WILL MAHINDRA SERVICE ONLY THE NEW VEHICLE? as per executive
word.

I would request team to raise a ticket and work with the MAHINDRA FIRST CHOICE KOLAR

Thanks,
Rakesh. R
[protected]

I would like to know the RC transfer issue update from your side. It's been two years since I got this vehicle from MFC, Gurgaon and this is not yet done. It's been a year since I had made this formal complaint from my end to the MFC help desk but there is no progress that I get to hear from your end till now. If there is any hope of resolution from your end let me know.

Vehicle details:
HR26BS3581
HondaCity 1497 CC/ petrol 2012 model
engine no: L15A73211688
chassis no: MAKGM266CCN301502

Hi,

I booked a jeep compass with Adharshiya Motors noida on 17 Dec 2022 for a price of 14 Lakhs for which I paid a token amount of 1.5 Lakhs on the same day. The dealer promised to be fixed and make the car ready within a week and fix the identified issues and vibration issue. However, during the loan processing the dealer was insistent on getting the loan disbursed before getting the car ready and got the car delivery delayed because of the work to be done to get the car ready. Due to dealer behavior and delay in the car delivery and delay in fixing the issues in the car I changed my mind and found that the dealer is trying to give me a car that is not in a ready state. The sales guys were trying their tricks to get the full payment and get the loan disbursed before fixing the issues in the car. I Don't want to take a car that is having serious vibration issues and not reliable and on top of that the dealer wanted to play his tricks to get the full amount without getting the car ready and fixing the issues. The dealer was suppose the deliver the car in a ready state by 23rd Dec 2022 which they couldn't. I had to visit my hometown on 24th so I told the dealer that I'm visiting my hometown and will be back on 2nd Jan 2023. During this time, I changed my mind because of the dealer behavior and problem in the car and requested the dealer to cancel the car booking on Dec 31st, 2022. The dealer is now straight away refusing to refund the entire token amount of 1.5 Lakhs on the pretext of car repair and time taken to close the deal. The dealer himself is responsible for the dela cancellation and delay as well as no customer would buy a car that is problematic and where dealer is trying to simply get the money extracted from the customer.

This is really a bad experience for me with Mahindra First choice.

Please refund the full amount as soon as possible.

Attached are the documents for your reference.

I buy xuv7oo in 2022 13 december
I wanted to sale it out after buying that product reason is only about waiting period of Scorpio n and when I buy xuv 7oo, I got a call from one of the showroom sir in a month your car will be delivered I thought it is better to sale it out now but when I try to sale it out a new brand car I was shocked about the valuation, even car was not registered ...I buy base model mx, I am seriously very disappointed..even I buy a car from the same company..even then i am in big loss...I must say
To Mr. Mahindra sir please help me out ...please...this was my first experience with mahindra, ..please atleast do the needful, even I want from the company, please forward my ... application to Mr.Mahindra definitely ...he help me out I belong to middle class family, I buy this car after I used all my saving ...so please kindly forward my mail to Mr.Mahindra...I no this is out of the box according to the system ..but please help me out.

Regards
Vishal

Myself Mohamadilyas A. Diwan and i was opened Repossession code under your company and still i have pending bills and i want to know when its cleared.?

I sold my car to Mahindra FC on 27th July, 2022. Car is still registered under my name as they haven't been able to sell it to anyone as of today. Meanwhile, there have been 2 challans raised by Maharashtra Traffic Police that remain unpaid as of today. Since these challans are 2+ months old, I've received a pre-litigation notice with instructions to clear the challans.

For each of the challan, I personally informed MFCWL the day it got raised & requested them to timely clear dues. I also emailed MFCWL the notice I received and requested them to pay. Yet both the echallans are still unpaid and my requests to MFCWL seem to be falling on deaf ears.

12th November, 2022 is the last date as per pre-litigation notice to clear dues, and I'm unsure as to how can I get this issue addressed.

Dear Sir/Madam,

This is a request to obtain the whereabouts of my car Chevrolet Beat which I sold to Mahindra First Choice on 07th February.
It has been over 9 months but RC transfer has not happened yet, and we still are the registered owner of the vehicle. I have tried to raise atleast 3-4 request over call and several emails in the past 9 months but have not received any information over mail or call.
I hereby request you to intervene in the matter and help provide me details on the same, and by when can I expect the RC transfer to be done.

Car make/model : Chevrolet Beat, PS Diesel Red color
Registration number : KA51MB6763
Date of sale : 07th Feb 2022

Hi Team,

This is regarding a complaint for poor and pathetic services which we have received from Mahindra Ajmer Showroom. I already made a booking for XUV 300 W8 petrol black in September, almost a month ago from now and the dealers promised that they will provide me the vehicle for sure by 19th of October. Everyday I have been taking follow ups from them and they making false commitments every single day that yes we will give you the car on time. A week ago they told me that car is in transit. Today they are telling me that we have no update regarding the same including senior management and their GM who is Neeraj Chaturvedi. He is the one with whom I was taking follow ups every day since last few days he stopped receiving my calls and told me he is not on system and is busy will call later and hungs up on me. So I called the one who came up for test drive and he is also unable to do anything. Also they both are very rude while talking and hung up the call. I asked them for my refund and they told me it will take 7 days for that. They are not giving me my refund on immediate basis after saying that I need my money. This is not the behaviour we were expecting from staff who are working with Mahindra. It's not a small brand. We already planned our leaves for 19th and 20th so we could get our car and now they say that they have no update. I am very angry and frustrated with their behaviour. Both of them give different statements when we speak to them. Why would they say car is in transit when they have no update? Why did they commit to me and took amount from me for booking when they couldn't get this arranged? I have paid 11000/- for my booking. And now they are telling me to buy white colour or go for diesel option. Why would I do that when I have my plans and budget all setup? Is this really acceptable? I want this to be escalated to higher level. I will be posting this everywhere on social media including Twitter. You have lead to false commitments and customer misleading. The once that were dealing with me are Executive: Nitesh Kanojiya and GM Neeraj Sharma. I want action to be taken on them on immediate basis for their behaviour and false commitments. Awaiting response.

Thanks,
Jaya

Dear Concern,
It brings me a lot of pain to highlight a horrible customer service experience that I have had with Mahindra First Choice Radha Hari Motors, Muzaffarpur Bihar.
I had booked a Scorpio S10 with a final price of Rs. 9, 25, 000 on 2nd June 2022 while dealing with “Mr. Rajesh” on behalf of Radha Hari Mahindra First Choice, Muzaffarpur, Bihar. I had asked him for a further discount. However, upon verbal deliberation, we had reached a mutual conclusion that he will let go of the 'RC charges' (by including them in the sale price of the car, serving as a further discount).

They are selling used cars with false promises and defaming the Mahindra Brand.

1.Odometer Tampering
when i had visited the first choice showroom Kilometer meter was approx 620000 KM showing. After I purchased the vehicle I checked the service history and it was 89000 KM .

After 15 days i got so many faults in steering, suspension and air condition so i visited mahindra service center Chanda Mama Motors Hajipur Vaishali Bihar there supervisor gave me repairing cost estimation of around 1.25 Lakhs. I was cheated by Mahindra First Choice Radha Hari Motors, Muzaffarpur, Bihar. I have all the payment receipts which I paid to the service agency.

I trust the brand mahindra so without any enquiry I purchased the vehicle . But Now I feel they are cheaters .

It’s been almost 4 months and I haven’t received my RC for my vehicle BR06PD1769

I would like you to look into the matter and get my RC delivered as I do not want to deal with the same staff again. I feel unsafe going to the showroom because of the behaviour of the staff. As a customer, I have lost complete faith in the mission of Mahindra First Choice. I believe that word of mouth being one of the most sought after recommendations is not something that your organisation is striving for. I would like to have my RC back ASAP and I will not be paying any extra charges for the same. I have already gone through enough stress dealing with my family circumstances; the police and driving a vehicle without registration is something that I am not willing to compromise on any further.

Please take necessary action against MFC Radha Hari Motors, why they are selling vehicle with tampering kilometers.

I am writing this complaint with so many hope that I get any positive response to your end as per good business ethics.

My name is amol subhash baldota token id 23266420
I had word with mfcwl but they said to me regnation from you are post
I had leave the job but my salary was not credited for the month of sept-22
Contract no [protected]

Noida Based Mahindra First Choice outlet not delivered my booked vehicle on time.
Now forcing me to accept token forfeiture.

Commitment failure is done my Dealership.

I bought a car (Ignis) last month on 15th july from Mahindra first choice, dwarka 23b, delhi .
I have got my RC on 29th, so i’ve ask for my car insurance, first they said we have to sned someone for car inspection once comprehensive ins. Transferred to your name then we’ll issue the new insurance on your name and from that day onwards I haven’t received my car insurance, i’ve visited mahindra first choice multiple times, called up for follow up but haven’t received any resolution till now . I lost my trust on mahindra
Urgently need your attention, looking for the positive response

Aug 18, 2022

Sir,
I am bikesh Kumar, s/o- Mangal ray, vill+post- tetarpur, ps-Mohiuddinnagar, dist-samastipur (Bihar).
I bought a car from Renault kwid from rudransh automobile sreeraj complex durja branch. Price 270000(two lakhs seventy thousand) . they told me that car was good well condition.and told me that car was first owner but when I tested I found it second owner .also the kilometres was reducing and tempering.
And fraud and cheated me.
When I bought this car and went back to my home its engine became heat and gave me warning & it breakdown .so I make them a phone call and told them all this problem and they told me to come tomorrow so I tow the car and make stand in agency.
So i request you to told them to return my money or otherwise exchange my car.
Your faithful
Bikesh Kumar
Mob-[protected]
Email: bikesh[protected]@gmail.com