Mahindra First Choice [MFCWL] Complaints & Reviews

On 25th June 2018, Mahindra First Choice Wheels Ltd. acknowledges the receipt of Rs. 210000/- as security from Vishav Janeni S Enterprises and Issue Letter of Intent valid for 6 months for setup of Showroom and complete all formalities. After 15 days Executive from MFCWL Mr. Daljeet visit our office and discuss about further operations and setup of showroom and branding and took 6 post dated cheques of Rs. 41300/- each (Royalty Cheques) and 1 cheque of Rs. 33785/- against K-Konnect Devices.
MFCWL give us 6 months to start operations and assure us that Royalty cheques will presented after Signing Letter of Agreement between both parties. But on 27th Sept 2018 they cleared cheque of Rs. 33785/- and after that on 5th oct 2018 they cleared cheque of Rs. 41300/- (Royalty) without any Agreement and starting of operations.
After that I immediately called Mr. Daljeet and ask him why they cleared royalty amount cheque of Rs. 41300/- as we are not operational till date and we have 3 months pending as of Letter of Intent.
After few days they call me and tell me this is company mistake we will adjust this amount. We dont get any clearfications regarding our issue.
In December 2018 Mr. Vipul Jain (Zonal Head North-II MFCWL ) visit our office and assure us to settle this amount if we pay Rs. 236000/- royalty one time payment for period of 1 year. But Franchisee Agreement is still pending.
On 31st Jan 2019 we paid Rs. 236000/- as one time royalty amount and on 22nd feb 2019 another amount for insurance portal fee of amount 11800/- deposited to company account.
Further they cheated us Franchisee Agreement didn't signed between both parties till date.
Total Amount of Rs. 532885/- credited to company account
Rs. 210000/- security
Rs. 33785/- for devices (Devices Received)
Rs. 41300/- monthly royalty
Rs. 236000/- one time royalty for 1 year
Rs. 11800/- insurance portal

Request you to kindly refund or Money.

I would like to bring this to notice that my car which i bought from noida car point on 19/11/2021 under warranty "CPP[protected]" with reg no. "DL10CH4867" faced a break down near agra after which i decided to drop the car at mahindra first choice service centre with wadhwa motors in agra at
"kasra No 15 80 ft road taj nagari phase 2 behind parsanath panchwati" on 12 th may 2022 and almost a month and my car is standing there without repair.

recently last week that my warranty claim was rejected and someone called Praful from warranty department tried to blame it on me for rejecting the claim. It looked intentional from mahindra first choice to cheat there way into rejecting the claim.
Its outrageous and unprofessional to serve with a sentence from the rep sying ; "Sir its your negligence." My car stopped and i have to bear all the pain in hot scorching heat wave in mid of highway and the rep has a bearance to blame me intead solving and serving the warranty .

Since my car is waiting there for a month and has caused me hell lot of incovinience and mahindra first choice has done nothing but cheated the consumer and not serving the warranty. They lure customer into buying the used cars by offering warranty after there is a problem they try to play games into sucking money out of customer after i have spend almost 520000 INR for buying this garbage.

I will request to help on this and grateful for intevention, also help me compensate for the harassement from the warranty department .

Regards,
Kumar Sambahv

I have been trying to get my RC transferred in my name since last year February (2021 Feb). The dealer involved is Car Mart (Antiq Square Pvt Ltd), faridabad. This dealer has been difficult to contact past delivery and has been citing some issues like COVID and NOC delay. But now it's been more than a year and the dealer is running out of reasons to delay and so he is avoiding my call. I am not sure if MFC can intervene and help me. Let me know how I can place a formal complaint against this dealer with documented proof for the same.

I recently purchased a preowned XUV500 W11 AUTOMATIC from a MFCWL Dealer at Kolkata who gave me excellent service. I also purchased a 2 yr Warranty & RSA upto 16.05.2024 vide WFP[protected]. I also drove down to Mangalore from Kolkata & got an excellent FE of 17.3 kmpl. I am very satisfied with the car &I am returning to Mahindra after a decade.
After reaching Mangalore I Wanted to service the vehicle & approached MFCWL for a franchise. Initially they were reluctant but then gave me an address 31 kms. away from Mangalore city. When I asked them for a franchisee in Mangalore city, the MFCWL informed me that they have stopped the servicing of cars at Mangalore & i can go to any outlet of my choice, get the car serviced, and submit the bills for claims to MFCWL. In case MFCWL found the claim admissable, they would reimburse the amount.
One of the conditions set by MFCWL for the warranty to be effective is that the car should be serviced with an oil change within 6 months or 7500 kms. How do I meet this stipulation of MFCWL ?
In view of the above I request that MFCWL may kindly help me by the following choices.
1) Inform me of the MFCWL where I can service my vehicle.
2) Permit me to convert the above warranty to a Mahindra Warranty by paying the difference.
3) Refund me the money paid if none of the above is possible.

Dear Sir/Madam /M/s Mahindra first choice,
As we purchased Renault Scala(GJ27K9761) from firstchoice dealer Car King Vadodara on 13.FEB 2022

On the day one we ask the dealer for sound from engine to the owner of Car King, he told me that this vehicle will come this much of high sound, as a trusted brand mahindra we accepted and purchased,
but on 30th april, my car broke down with failure of alternator in faridabad(NCR), immediately i have done service with mahindra first choice Car care sector 28 faridabad,
as the time of service the owner of Car care informed that the car has been done Engine work, they are not done properly, engine settings are loose and volves are not fitted properly, that's why this car is getting high on sound,

and after the service within 10days now im getting full black smoke from engine,

i'm wondering why Mahindra's first choice is making people like us with fake certification ???and selling damaged cars to the customer. i need clarification on this,

Mycar Number : GJ27K9761
Name : Amita N Padmashali
Warranty Booklet no. CPP[protected]
Mob : [protected]/[protected]

I had purchased a second hand swift car from Mahindra fist choice (Sonakshi automobile bagaha) in November 2021 but still not received My RC even i have paid transferred ammount that time. When i called the executive he didn't pickup my calls can you please me on this

I am getting calls constantly from Mahindra First Choice for selling my car. I had registered at their website and got the call for the first time and asked them to schedule an inspection but they didn't do it. Since then everyday they are calling me twice to ask if i want to sell my car and scheduling inspection. I have informed them clearly that I dont want them to call me and put my number in DND but they are still calling me everyday. It is like mental harassments now. I am very irritated by this and want these calls to stop.

Dear sir,

I have given my car Maruti Swift RJ27CD8511
for denting, Painting and some Regular car works. For that 3-5 Days team has committed. But still my car is not completed.

Estimate given is attached for reference.

Service Centre address:

Zirapur-465691, District Rajgarh Madhya Pradesh.

Please do needful.

Hemant Gupta

[protected]

It brings me a lot of pain to highlight a horrible customer service experience that I have had with Mahindra First Choice. I had booked a VW POLO GT with a final price of Rs. 4, 21, 000 while dealing with “Mr. Kamal” on behalf of Auto Elite Mahindra First Choice, Lajpat Nagar. I had asked him for a further discount. However, upon verbal deliberation, we had reached a mutual conclusion that he will let go of the 'RC charges' (by including them in the sale price of the car, serving as a further discount).

Post this, the process of the loan was duly started with Kotak Mahindra Bank and by the time the deal was to be finalised COVID-19 second wave had arrived. My family went through the worst as I lost my brother. Dealing with these circumstances, I had to delay the delivery of the car by an additional 15-20 days.

In the meanwhile, the loan was finalised and the delivery of the car was then finalised for 24 June 2021. It was after mere 2 days of delivery, when Mr. Kamal again contacted me w.r.t the payment of RC charges. In utter audacity, he asked me to make the payment for the same. I reminded him about the deal, which he outright denied and asked me for the payment.

I didn't receive any call from the office which made me believe that the matter was resolved. However, after a couple of weeks when my RC hadn’t arrived at my residence I had no option but to walk into the showroom to have a conversation in person.

Upon reaching the showroom
They again asked me for the payment
The tone of voice with which the owner spoke was by no-means at par with the customer-service experience claimed; ghastly to say the least
Called me a liar
Mr. Kamal said he was busy and full of excuses as to why I wasn’t called
Initially said they don’t have my RC in the showroom
Later refuted their own statement and said that they will “hoard” and not release my RC until the payment is received (I have already made the payment as per the deal).

It’s been almost 9 months and I haven’t received my RC for my vehicle HR 26 BZ 7136

I would like you to look into the matter and get my RC delivered as I do not want to deal with the same staff again. I feel unsafe going to the showroom because of the behaviour of the staff. As a customer, I have lost complete faith in the mission of Mahindra First Choice. I believe that word of mouth being one of the most sought after recommendations is not something that your organisation is striving for. I would like to have my RC back ASAP and I will not be paying any extra charges for the same. I have already gone through enough stress dealing with my family circumstances; the police and driving a vehicle without registration is something that I am not willing to compromise on any further.

I have purchased Vw polo gt 1.2 vehicle on 19th feb 22 from jeenmata, hadpsar branch, in report 2 key mentioned however i jave received one. After 10 times followup i received response like only 1 key was given by owner. I dont have trust on this resolution. Need quick resolution for this as i have already loss 3 week. Very bad experience with mahindra first choice. And very very poor customer service i have seen ever after sales.

Dear Sir/Ma'am

I visited mahindra first choice showroom in noida and I liked the car polo volkswagen (2013 model) and met Mr pulkit(Salesman) and gave him the token amount of Rs. 10, 000(picture attached) and I am not willing to buy that car anymore due to some personal issues and I am willing to get my token money back.I don't wish to stretch this matter more now.Kindly solve my problem as soon as possible.

Thankyou.

Dear Sir,

This message is regarding the deal of Endeavour (VN - DL1NA0910).

First of all, You informed us to hold the payment after we made the payment.
We did the payment at 19:17
And you’ve informed us at 19:18. (I have transaction details as well as chat history)

And Second thing is, you’ve mentioned that you’re holding the deal due to documents issue, Whereas there is no issue with the documents. Simply you’re getting higher price that’s why you’ve hold our deal.
You could have hold it before sending the approval and accepting payment.But you cannot hold it after approving it and after accepting the payment.

I also got the call from the buyer who is buying the same car from you at higher price and apparently he is a friend of mine.

If you want, We can Re-Negotiate the deal and Make some Price Appreciation.
It's my humble request to kindly cooperate with us and maintain the ethics of deal.

So please do the needful as soon as possible.

Thanks and Regards
Rajan Mishra
[protected]

Sir, I booked XUV700 AX7 AT Diesel AWD on 29th oct 2021 with booking ref no. X7D95E6601DE. I am a commandant and serving with Assam rifles and presently posted in CRPF at Guwahati on deputation. After booking, I got confirmation regarding delivery of the above mentioned vehicle on 10th Dec 2021. Delivery date was mentioned March 2023 and futhher in may 2022. This is beyond my imagination because as I am serving for the nation and no priority has been given to me and even the same veh is not included in CSD also. I, as a serving soldier of a nation, believe in Hindustan make vehicles but am very disappointed to hear the date of delivery of vehicle i.e waiting period is approx. one and a half years and further 6 months and no priority has been given to serving armed forces officers and men.
In view of above I request you to please include XUV 700 AX7 AT AWD in CSD and give an early date of delivery to the officers and personnel serving in Armed forces. In this regard pl also refer my previous mails on 12th, 14th and 17th Dec 2021 to mahindra.[protected]@mahindra.comBut no reply received so far.

Thank you
Regards
Dr. Shailendra Kumar
Commandant
CH CRPF Guwahati
Assam
[protected]

Mahindra First choice from Nagpur i.e. Saakaars.

I have purchased Honda City and at that time they had showed cars kilometer is 72500 but when I did servicing at Honda showroom then they said kilometer is 1, 07, 460

Dear sir,
Wish to inform you that i have purchased a used car Datsun Redi go bearing Regd. No. BR22V-5792 from Sonakshi Automobile, Bettiah-845438 on dated 29/0/2021.
Still i have waiting Transfered Wonership Registration Card bur they have not able for this.
Dealership woner Mr. Munna ji asking that please renew your Insurance Policy but my side question is why we renew policy infafour of third party.
Lastely i am asking that how it is possible that Local Registration No. Not transferred. If possible that means Dealership is not sincere with customers.
Hope that you invalve personally and resolved that issues.

Thanks.
Munesh Kr. Sinha
Mob. [protected]
Mail : [protected]@gmail.com

Dear sir
I purchased one used car ( KWID, UP50 AR 5544 ) on 3/12/21 . I was promised that vehicle transfer will be completed within two weeks . Now more than one month has passed but still there is no progress and no proper response from the dealer .

On 22nd December 2021 mahindra first choice executive named Ajay something
Regarding service provisions of two wheeler
He asked me about my four wheeler first and then said that mahindra first choice has service two wheeler if any one who owned four wheeler
He convinced me that normally service charge is Rs.999 plus GST it's goes something round about Rs.1200
I fixed it with same
But hereafter he charged me near about Rs.5000 with laber charges of Rs.2500
Also there are no satisfactory service I received its like that I someone cheated to me
service provider is located at near dombivli and the number of executive of mahindra first choice is [protected]
The name of service provider person is mangesh gaikwad and number is [protected]

Dear Team

I have handed over my Swift Car to Mr Sunny Verma ( S K Automobiles, Sitamarhi )and Mr Shekhar Priyadarshi (Mahindra finance) on 7th October 2021..
They have finalised my car value as 3900000/- ...Against 390000/- they have transferred only 350000/- on[protected] and I am still waiting for rest payment I.e- 40000/- and RC transfer..
As per them, Car is sold out to another person by Mahindra First Choice on 15th October 2021 and sale letter of car and RC transfer formalities is still not done which is not in my favor and I can face legal issue in case of any illegal activity/done by the new owner...
Kindly register my complaint and take necessary action, I am waiting for your proper response...

Vehicle no- BR06AV8848
Car model- Swift VXI

Regards,
Ashish
[protected]

I Paid My EMI today against my a/c no 7390639 today vide my phone pe, but it is credited to mahindrafinance.[protected]@icici, and still not updated in my loan account. Kindly do the needful
Regards
Pankaj Kr Sarma
Loan a/c no..7390639

I purchase car for mahindra first choice dealer bharat motors geeta colony delhi. Attach please find the details of the car
The dealer gives me assurance that i ll do the registration process done as soon as possible but not done till one year from the date of purchase of car. He gave me assurance that dont worry sir i will do. By the big name of francise i was relaxed n drive car and spend around 70000 rupees on paint work and one automatic gear wire replacements. But after one year they said kindly returned car as it is not going to transfer on my name. He gave me back only 160000 and cut around 78500. Why there is huge cut of money. Instead of their fault i am on loss about 150000. And when i went to returning car i booked one more car and gave around 20000 booking amount but after seeing their Actions i changed my mind for not buting car. They also didnt return my booking amount. I approached the mcf customer care but they are giving pathetic replies. Kindly initiate action against mcf company for my money reverting my money which is around 170000.