Mahindra First Choice [MFCWL] Complaints & Reviews

Hello Sir, actually maine apni car jiska ragistration no. MP20TA1227 24/10/2021 ko Shri Wardhman Motor jabalpur me di hui thi but meri car ka work bhi start nhi hua hai aj tak or company mujhe har time new date dedete hai so please aap meri help kariye thank you

I am facing lot of issue regards to vehicle servicing inspite of having the insurance covered.

Car is there in the servicing centre from last 4months now( Auto Planet, Thane).
I won't recommend Mahindra First Choice Wheels - Car Planet Wheels to any of my family and friends because of the tie up you have with the service centre.

Here are my details of my car which I took from Mahindra First Choice Wheels.

Date of Purchase: 15th July 2019

Car model:- Nissan Terrano

Problem I am facing.

I had STOP ENGIINE light blinking on my car dashboard and used to breakdown.

First time I dropped the car at Autoplanet, Thane in the month of February 2021. I was told that the Diesel Bosch pump was faulty and needs replacement, since it was covered in the warranty,

I got the pump replaced and got the vehicle after almost 3 months on 5th June 2021.

After running for few days, again the same issue Stop engine and breakdown. I took the vehicle again to Autoplanet on 2nd July 2021.
Techinican told after the scanning, the replaced pump was faulty again.

Had to leave the car again for replacement.
Finally Pump got replaced and got the car back saying all is good, since Kundan from Autoplanet took the drive for 100kms no issue found. Got the vehicle back on 15th July 2021.

Thinking all was good, took the vehicle for outstation next day 16th July. After running for almost 40-45Kms, again STOP engine started blinking.
This was the worst thing which was happening.

Again called Kundan from Autoplanet, they ran the scan, same pump issue. Just to confirm Autoplanet service egineer took the vehicle to near by Nissan centre.
They have confirmed that pump was faulty.

Now Car is in Autoplanet again from 16th July.

This time, I dont want the old other pump to be replaced, need the brand new pump fitted.

If this is not happening, I am going to lodge a complaint about service and fraud you people are doing with the customers.

I have still not got my vehicle back, now they are claiming some issue with AC,

My car is sitting in the garage for almost a year now and Im just paying installment for the car loan.

I had a few concerns related to the Purchase and Delivery of the car which I have already raised with MFC on Monday, 25th October and they have properly recorded my concerns however till date (after being promised) no senior official has contacted me to provide a redressal of my issues, neither I have been provided with the complaint id. You can get a copy of my complaint from them and I am looking forward to getting a solution on the same. Let me sum up the key ones for you as under-

1. Inspection Report available on your Website - I have attached a copy of the same, you will too have access to it. See my comments in the attachment based on what I have noticed so far, what I haven checked I can't comment there. The car has been rated and then priced on the basis of this report, which also means the price I have paid largely depends on this report. Few things that the report claims are missing in what I got delivered and these are-- Fog Lamps, Vanity mirror broken, 3 visible dents on the body of the car (bonut and on the sides), deep scratch on the front wide car glass.

2. The Car is not at all cleaned from inside. I will have to get it dry-cleaned from the authorized dealer near me. This is in spite of me being promised that I will get the car delivered only after it is Inspected by MFC (AGAIN just before delivery) and Cleaned. e.g. I put my hand in the dashboard and mobile keeper and other space I get grains of dust in my hand.. this is the quality of service?

3. The driver who came to deliver the car forced me to pay him some money as tip je said unless he is given 1000 he won't get out of the car.. I paid him 500 to avoid unnecessary arguments.

4. The representatives at the dealer premises were quite casual with us ( me and my mother) we spent our entire day there because of their nonsense attitude.( pls refer to my documented complaint at MFC by mibile no. [protected])

Other detailed complaints are documented with the MFC complaint center.

I hope you understand that these are concerns from a genuine buyer who has opted to buy a 2nd hand vehicle from an authorised certified esteemed brand like MFC with a expectation that there will be minimal hassle arising out of 2nd hand vehicle purchase-process that the certified car dealer promises and which is why the price they ask. On the contrary I am not satisfied with the entire process and experience from MFC after having paid for it.

PS. Just so that you too are aware, what I am expecting in two-weeks time (from the date of delivery as promised by the Dealer Carzvilla) is-
1. Original RC (Transferred to my name)
2. RTO Papers
3. Vanity (codriver) mirror to be replaced that was damaged at the time of delivery
4. A copy of the Car-service records
5. 2-Year Warranty papers as claimed by them

Pls note once dealer provides me with above listed 5 things my complaint still remains unsettled unless I have a resolution to the BIG problem from your side as its MFC responsibility. pls look into.

I saw a car on Mahindra First choice official webpage, then i contacted the dealer on call.We discuss all things over the call and schedule date to see and buy the car .
Before leaving to the store location(which is around 100 km )from my home, i again called the dealer, he told us to come and take the car.
After a hactic journey of around 3 hours, we reached there see the car fix the amuont and confirmed the deal.
As we demanded papers from them he told NO PAPERS AVAILABLE further he told us that will deliver car in 3 days and at last he start picking my calls .
Incident of SHRI SAI MOTORS MAHINDRA FIRST CHOICE STORE BIJNORE LOCATION

I sold my 2019 model Polo car to Mahindra First Choice, Chavara, Kollam- ​4 month ago (May 2021).

During the deal, the Sales Executive had agreed that the registration would be transferred to new Owner maximum in 2 weeks.

However, it's more than 4 months now, and the car still remains in my name.

Pls fix my concern.

My contact number is [protected]

Good day team,

I Arjun somani, ([protected]), got my car serviced at Mahindra first choice, s.r. motors, on roorkee road, dorli-modipuram, meerut. 250001. I was told high rates, which initially shocked me but the elite name of First choice.
Two things which took me to an extent to make a complaint are:
1. The employed people were actually under 18 kids, Attached photo. Which is prohibited by law in any hazardous zone.
Due to lack of experience and irresponsible nature they delayed the entire process of repair which reduced the quality of service. They literally did not repair the caliper pin and just mounted it back, it was me who had to ask why is nothing being done on this since rs. 450 have been charged from me.

2. They have charged me 1450 for a running that was partially done.

Thanks and regards
Arjun somani.

Dear concern
I have newly registered for online auction portal through ediig app
After paying registration charges, my Id not activated within 72hours passed
[protected]@gmail.com

Dear Concern, I had brought a Vehicle through your online biding auction bearing Register number RJ-04TA6025 Inova Christa Model 2019 in RS 12, 25, 000 in the month of July. Therefore when I was arrive for vehicle Custody at your stock yard and found that vehicle was mismatch as per your online beding snapshot as provided by company and found accident condition. I have been spoke many time to company emp.but not getting any positive response from your representative. I am harassing and disappointed with such business ethics also I am not release this Vehicle from your yard till time because of bad condition of vehicle . I am writing this complaint with so many hope that I get any postive response your end as per good business ethics. Pls. Refund my deposited money . Regards Janak Singh

Sir i shokeen Khan submit my swift car for repairing and services which has a major accident.
Around 250000 rupees claim was rises. And about 230000 rs receive by the insurance department.
After that the owner of the mahindra first choice mr. Khalil tell us that if any problem occur in car, I will be responsible for that.
But the car was not working properly so I take my car again to mahendra first choice center. They repairs it but demanding another 40000 rupees
Plz help sir

Dear sir,

I visited Wardhman Motoworks Jabalpur which is the authorised service centre of Mahindra First Choice at Jabalpur. Invoice no is 230, job card no. 445 Dt 21.07.2021 .There is highly negligence took place while moving the vehicle inside the workshop and mechanic hitted my vehicle with some heavy articles of iron resulting into breakage of front bumper. It is brought into notice of this carelessness act of mechanic but rather than replacing front bumper, he stitched the bumper with wire which is not correct as front bumper of my vehicle is was in new condition before hitting.

Further, Mr Sonu Vishwakarma, Authorised service advisor at service centre told me to come after one or two weeks to take needful action for the same in view of rainy season. But, on reaching after some days, defective bumper of my car has not been replaced and only stitched with wire with painting which is not proper and highly objectionable.

Invoice in which remarks given by the service advisor is also enclosed for ready reference. In addition to this, some photographs are also enclosed when cracked bumper is being repaired in service centre.

Kindly look into the matter and arrange to replace defective/ cracked bumper as it has been broken in authorised service centre of Mahindra First Choice, Jabalpur.

An early action with proper action is solicited in the matter pls.

Dear sir
I handed over my Wagon R car to your service centre at Meerut for routine service. Just after taking the car after service I just left the service centre and in very first turn I came to know that horn is not working. I came back to cervice centre and I was informed that some fuse has blown. Same was rectified and hours were lost. After reaching to home I parked car in garage for quite some time and after few days I took car to drive for few km and parked at destination. I observed spot of engine oil at parked place.. I contacted lacal mechanics and he informed me about cracked drain plug. He applied some putti. I came back and seen in my garage that oil is spread. I came back to cervice centre and informed your staff and reaction was they dont own any responsibility. Informed there is problem in chamber itself. It is clearly visible that during replacement of oil drain plug was either ovr tighteed or bolt was tapered . It was a very clear case of negligence.
This is very serious laps and straight away denial is very poor for such a brand.
This is my first and most probably last service in first choice
This is my sincere feedback for the improvement from your side.

Dear sir

I purchased a Renault kwid car from nd max Patna store.
It has been break down within a month.
We trying to get benefits of your warranty coverage policies. But not get yet. No any support from your side . We already complaint about it but no any solution found.
Please take the complaint seriously and take the corrective action
Sanjeev kumar
Mob [protected]
Dealer NDMAX
Patna

मैंने अक्टूबर २० में ndmax पटना से रेनोल्ट kwid कार खरीदी / एक माह के अन्दर कार में प्रॉब्लम आ गया कई पार्ट्स चंगे करना परा . वारंटी में होने के बाबजूद वो मुझसे अमाउंट पे करवाया गया और बाद में एडजस्टमेंट का भरोषा दिया गया .कई बार कंप्लें के बाद भी कोई रेस्पोंसे नहीं मिया. मुझे संदेह है ये कंपनी frawd है जो लोगो को बेब्कुफ़ बनाती है .

I've purchased a Hyundai EON D light Car from Car Point (First Choice) on 27/07/2021. At the time of delivery they've said that we've done proper inspection that all parts are in good condition but after using it for the 3rd time it stated creating some problem so I raised a complaint to the customer care on which they've suggested me to drop the car at Zaira Services Center. Service Centre representative told me that the Car's Silencer and AC's Plate is rusted and have to change it also they've told me that this car has not been through the servicing from a long time.
Now dealer has declined to get it repaired and they have done a big scam with me.

I'm looking forward to hearing from you on this to get this matter resolved at earliest as they have done a big fraud with me.

Dear Sir,
I booked a car on 2/03/2021with 5K token money from Mahindra first choice sec-75 Noida ( adharshiya motor), car details - I10 Sport, UP14BY9304, I asked for some 7 days time to pickup the car with the rest amount, after 2or 3 days I got a call from one of your sales person
( swara) that some customer has come and wants to purchase the car booked by you by giving more money then you, I said OK go ahead, I will see some other Car.

After this episode I visited many a time but did not liked any car and in between lockdown also announced and market were closed, when I asked about money refund they said that you do not worry your money is safe and whenever you will book a car will be deducted 5K token money

after all the visit I did not liked the cars they have asked my money back, The moment I asked my money, they just not only refused to give my money back but also started shouting that, we don't want to deal with you, customer like you, are nothing and many more things

I went to that outlet because I believe in the name of Mahindra, but the kind of experience I had is horrible

how come I will loose my money without getting any product or services, I am expecting a positive solution from your side

I hope to have a quick solution of my issue, I would request you to pl resolve and not to stretch it further

Complaint regarding first choice vendor Aarav automobiles in sector 17, gurgaon
I have booked the above car on 5th Aug by giving a token amount of 10, 000 inr. On 7th of aug i have given 4.9 lakhs transferred to some glorified hospitality account as told by first choice.
Then they gave me a hand written receipt and asked for 1 lac cash rest in same account.
I didnt found it right and told them to cancel my booking and refund my money back.
They deducted 75000 inr from 5 lac and gave me cash of 4 lac 25 thousand.
I was requesting them the breakup of 75000 deduction but they are not telling me.
I have all the proofs in chats and handwritten receipts as well. kindly help.

मारवाल मोटर्स उदयपुरवाटी से एस क्रास जीटा की डील हुई उन्होंने गाड़ी89000 km चली बताया चैक करने पर गाड़ी200000km से उपर चली है तथा चार डोर रिप्लेस है । गाड़ी वापस ले ली लेकिन मेरे15000रूपये रख लिया और नहीं दे रहा है व धमकी दे रहा है कि तेरे को बर्बाद कर दूंगा।

Sir i have purchase kuv 100 reg no. pb 02 dl 6526., from mahindra first choice Ranjit avenue AMRITSAR ON 22 FEB 2020, but till now today[protected], my car is not yransferred to my name, as the car is not registered online in the dto, will your team please me out .
vikas gupta
[protected]
[protected]

Your company promised us loan for the car within 3-4 days. But it has been 30 days since we submitted the RC of the car to your branch and they dont even give us the information . Very bad experience with your company.

Made us wait for 3hours.. attended all the cars which came after us and serviced the same and given back before ours.. No resources to wash the car...whole day one person does the work which is a torture to him also. Call us to know more