[Resolved]  Mahindra First Choice [MFCWL] — pro carz, amruthahalli, bangalore token amount not refunded for accidental car

Address:

Pro Carz ,Mahindra First Choice, 5th Block, Sri Sai Nilayam 4,5 Jakkur Main Road HBR Layout, Amrutahalli, Byatarayanapura, Bengaluru, Karnataka 560092, 560092

Hi team,

Pro carz, mahindra first choice, you have mention/advertise 118 quality checks and accident free cars. I choose you as safer side to buy used car hyundai grant i10 magna ka05 mn7927at procarz, amrutahalli, bangalore.

1) i asked and verified with your sales person madhu 3-4 times before giving token do you check car service history for any accidental damage?

Ans from procarz : we must check service history of every certified cars and we do not buy/sell cars if any accidental damage, but we ignore if any minor small paints/dent issues. This was the statement before i give token of rs.20000.

2) when i reverified in hyundai service station about this car’s service history before making full payment. They told two accidental damage happened one is in may 2014 and another is in june 2018. We saw in 2014 from front side everything has replaced till engine e. G. Bumper, all lights, inside coolant, radiators, air conditioner related parts etc. They confirmed this was replaced all parts due to accident.in 2018 as well in history there is accidental replacement, where they changed parts from front end.

Ans from procarz :- this is very minor accidents same like cat/dog hit the car, we do not consider such things as accident damage. This is statement for not giving refund of token of rs.20000.

Note: when i personally visited for cancelation that time windshield/any paint touch-up was not done. I am informing this because procarz can claim we already spend money on refurbishment like windshield/any paint touch-up before cancellation.

I asked your sales person 2-3 times especially about any accidental history before booking this car and he said we do not buy/sell cars if any accidental damage. They consider/ignore only small common/minor small paints/dent issues.

When i show them service history about two accidents bigger one is in may 2014, they said we do not consider this as accidental damage. Then why it is showing in service history with all parts from front side replaced in same day with huge expenses.

This is cheating with me. I demand full refund of my booking amount rs.20000/-

Regards,
Pradeep gebise
Cell:[protected]