Mahindra First Choice [MFCWL] — Used car Booking amount refund

Address:

Ashok pillar chennai

Hi, I booked a used car redi go in my name BHARATH KUMAR N in mahindra first choice (velavan motors) in chennai. I made a payment of Rs. 10, 000 for booking on 24.01.2021 and add on to this, they made a commitment that if booking was cancelled and they will refund the full amount but I have to inform them within one week from the date of booking, due to my personal reasons and finance situation I changed my plans to take a car and I planned to cancel the booking and I informed them that I am cancelling the booking. After that they start showing negligence to me to speak and they finally said like that they will charge 1000 rs and they will refund only 9000 rs and it is charged for taking the test drives from them. Test drive is the common thing which is given by free of cost of all car dealership and without test drive how can a buyer buy a car? And finally I negotiated and told to branch manager to refund the total amount. He also accepted for that and told me that he will make the refund processing and amount will be credited on 01/02/2021 . But still is not refunded and j am following up with sales executives and no updates from them.
Kindly refund my amount ASAP.

Regards
Bharat
Bharath.[protected]@gmail.com