Mahindra First Choice [MFCWL] — Worst experience and raw deal with used cars div of mahindra first choice, bangalore

Address:

Bangalore, Karnataka, 560019

Dear sir,

I booked a used car on 19th june, with the mfc used car dealer in bangalore, viz.: superior motors, (Indranagar, old madras rd). The scanned copy of receipt is attached. The main reason for my approaching the mfc is the brand value associated and professional service expected from this.
The dealer did not deliver the vehicle, as promised on 20th june, the next day. After my pursuing them with many calls, the executive says that the vehicle has some technical problems and they need more time to fix. Even till now, after 3 days, the concerned head of the showroom, is not responding to my requests and i am not getting any update about the delivery of the vehicle.

Moreover, this deal was finalised at rs 285000/- and later i came to know that exactly the same vehicle was earlier offered by metroford, bangalore at a much lower price. This also was ignored when i brought to their notice.
In any case, i request a cancellation of the mainly because of the poor response from the dealer.in every possible manner i was made to feel that i got a raw deal and the dealers were interested in only getting the booking done.

In view of this i request the mfc to refund my booking amount of rs 20, 000/-. I sincerely request the firm to kindly instruct the personnel down the line to deal with the customers in am ore professional manner. Kindly make them understand that completion of deal is more important and not just taking the booking amount and not responding to the customer later.

Kindly act so as to reduce the damage caused to the brand of mahindra first choice.