Mahindra Two Wheelers — mahindra duro service quality

Address:

Chennai, Tamil Nadu, 600015

Copying the mail sent to mahindra on 15.08.2012, and resent to another email id from their site today.

Hi

I had sent the below mail long back, but so far no reply received from your end.

Again am bringing my concerns that as you stopped the production of the below model, am finding it difficult to get the spares and service even in a city like chennai, to where i moved along with the family due to official transfer since 2014.

Even trusting your own dealers and giving service to them regularly i see no improvement in the mileage, nor availability of spares for the bike

Can you support & resolve the issue

Regards
J david rajkumar
[protected]

— forwarded message —

From: david rajkumar

To: mahindra customer care

Sent: ‎wednesday‎, ‎august‎ ‎15‎, ‎2012‎ ‎01‎:‎18‎:‎11‎ ‎pm

Subject: request for consideration - reg

Dear sir

Greetings to you!

I have purchased a mahindra duro on 14.01.2011, from m/s. Rudra motorz, tirupur. Subsequently i wrote to you on 24.02.2011 about the concerns i had with them.

Ever since i purchased this two wheeler i am facing the problem, especially with mileage only. It has never given me even once about 50 km/ltr so far.

Recently i understand that the latest version of duro 125 dz is performing well, and at this juncture may i request you all who are in top positions and can take a decisions as to why cant you look into the possibility of either replacing the first released duro 125 cc with the latest bike which seems to be performing well, with a better mileage or the possibility o[censored]pgrading the old duro with the latest technological upgrade that you implemented on duro 125 dz model on all the existing old model duro, for which of kindness [ofcourse charging a marginal difference of amount due to up gradation] entire duro customers all over india would be indebted to you.

Presently am getting my duro serviced by m/s pavish motors at erode, whose customer care oriented approach is a point to take note of by other dealers, as their customer friendly approach and intention to solve the issues then and there and also the way of communicating the inability owing to many factors [administrative as well as technical] is very much appreciable.

Am giving below my bike details:

Engine no: pfeal371947
Chasis no: mcdnd1b1va1l66085
Year : 11/2010

Color: d brown

It is not out of place to point out that even big players in 4 wheeler segment like ford are willing to get their 4 wheelers either repaired or upgraded due to technical difficulties [refer : tamil news magazine : thinakaran dated 14.08.2012, stating that the ford is about to conduct field service for about 1.28 lac cars of the model figo and classic, that has manufacturing defects in steering wheel and rear suspension mechanism, on page 12, to get it rectified]. You can also think of the same line if you really keep the customers concern upfront while promoting your brand name.

I have put forth my feelings in this regard, and awaiting a favorable reply from your end.

With best regards

J david a rajkumar
Chandra cottage
16, kamaraj street (2)
Surampatti po
Erode 638009
Taminladu.
[protected]