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Mahindra Two Wheelers — Mahindra Gusto scooter service and performance, both worse.

Hi,

I had purchased Mahindra Gusto vehicle on 07/05/2015 from CVS showroom of Bangalore, Karnataka.Mahindra had claimed the vehicle to be very user friendly but the problem started from the time first service of the vehicle was done.Everytime the vehicle goes to service, it comes out in worse condition.Finally by the time vehicle reached to its 4th service, the CVS tells that they have closed there service station itself and they dont support it any more.There started another agony now.I called to mahindra customer care to complaint about the ongoing problem with vehicle performance and service station problem.They assured and suggested another service station, i.e Skanda motors.So on their advice i took my vehicle to skanda motors and told them about all the problems the vehicle is having which included the fuel sensor not responding.
They took one full day to rectify all the problems and service the vehicle.The invoice number is :CINV-TWDS[protected]. dated:19/11/2016.

I thought and expected them to address all the issues i mentioned about the vehicle but to my surprise next day itself i came to know that they have not corrected the fuel sensor still .As the service station is fairly far and since I am working woman its not possible to always go to service station and leave the vehicle.But since it was getting difficult I took the vehicle again to service station on 31/12/2016 and told them to rectify fuel sensor.They told to leave the vehicle so that they can check.Later part of the day they call me and tell that they would need to replace Fuel gauge .I told them to change whatever is required to solve this problem.When I collected the vehicle, according to them they had changed Assy FUEL LEVEL SENSOR (cost:200Rs) and Fuel Guage (Cost :170Rs).Invoice number:CINV-TWDS[protected].
But god only knows what they rectified because now fuel indicator always shows full tank even when the tank is empty .Am fed up of the Gusto and its service .I really don't have time to keep running behind such things.I have other two wheelers in my house from Honda, but they have been here for 5 years and still they are running perfectly fine.

I don't know why Mahindra being such a big company, is not making sure about after sale service of the vehicle.
Finally I am just expecting that this is the last time I am contacting mahindra with such a complaint and the company takes responsibility to address my issue.

Thanks
Jisha
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Complaint Status


[Jan 26, 2017] Mahindra Two Wheelers customer support has been notified about the posted complaint.
Complaint comments  1 CommentShareTweet

Comments

Respected sir
Sir my scooter is gusto puchased 11th April 2016 but last time 12th February 2017 I see chock side body break

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