Mahindra Two Wheelers — Service complaint

Address:

New Delhi, Delhi, 110005

From :

MANOJ HANSARIA
F-110 (2nd Floor), Phase One
Ashok Vihar
DELHI – 110052
Mobile : [protected] Dated the 14th March 2017

To

M/s Mahindra Two Wheelers Pvt. Ltd.
D1 Block, Plot No. 18/2 (part), M.I.D.C.
Chinchwad
Pune City
India - 411019

Sub : COMPLAINT REGARDING NON-PICKING UP OF VEHICLES FOR REPAIR AND MAINTENANCE BY AUTHORIZED DEALERS OF MAHINDRA TWO WHEELERS PVT. LTD. – DL 8S W 6839 (MODEL : GUSTO) – MRS. SHEETAL HANSARIA

Dear Sir,

This is in continuation to my telephonic complaint and discussions to-date 30th August 2016 on the above mentioned subject.

It is stated that my family owns two cars and scooters of other companies. I have never faced any kind of difficulty in any of the vehicles of other manufacturers as is being faced by me after buying Mahindra Gusto authorized dealer at Delhi.

I bought the above mentioned two wheeler bearing Regn. No. DL 8S W 6839 on 3.6.2016 in the name of my wife Mrs. SHEETAL HANSARIA from M/s Saboori Two Wheelers, Delhi. At the time of delivery of the said vehicle, I was told that the vehicle would be picked up and delivered from and to home if I pay Rs. 200/- for the service, when due. The vehicle became due for service and I requested that Dealer as well as the Call Centre to pick up the said vehicle from our residence for service. Complaint No. INB 55854 refers. Subsequently, I contacted the said dealer to known as to when they are coming to take the vehicle for service since we both are a working couple. I was then told that the collection charges of the vehicle would be Rs.250/- which I agreed to pay.

Now the service of the scooter has become due. I requested your Service Centre, Moti Nagar to pick up the scooter for repair and maintenance. Despite assurance, the scooter has not been picked up for servicing till date. I am completely disappointed about the inefficient services being rendered by your authorized dealers.

I have taken the disservice of the company as well as the dealer very seriously and needs to be viewed in the same terms by the company also. It is pertinent to mention that the scooter has developed certain defects which can be rectified only by the authorized service centre and I am not in a position to use the vehicle optimally. Ever since acquisition of this vehicle, I am confronted to face numerous problems with respect to its efficiency, mileage, parts, brakes are few to quote. It is submitted that the manufacturer claims to compare this vehicle with others as one of their best two wheelers, however, according to my experience it is one of the worst two wheelers that I have ever seen in my life leave alone the question of technology adopted by you. I have seen large number of posts on the internet which supports my claim about the quality and efficiency of your two wheelers.

Under the circumstances, I request you for the following:-

(a) Take stringent punitive action against the above named dealer.
(b) Pick up and drop the vehicle to my residence for service.
(c) Repair and replace the required parts of the vehicle free of charge as the vehicle being in the warranty period.
(d) Remedial measures may be taken by the company so as to avoid recurrence of such lapses on the part of dealer and also defects in the vehicle.

I am sure that my complaint would receive appropriate attention and necessary action against the said dealer would be taken under intimation to the undersigned.

Thanking you,

Yours faithfully,

(Manoj Hansaria)