| Address: | New Delhi, Delhi, 110019 | | Website: | Mahindratwowheelers.com |
Complaint regarding Service Centre - KBS AUTOMOBILES, PUL PREHLADPUR, BADARPUR, New Delhi
Vehicle --- Mahindra Duro
Purchase Date --- Feb 2016 from Uttarakhand
Vehicle Reg ID --- UK 07 AH 7996
Kms --- 18, 000+
I had given my vehicle for Service on 2nd November 2015 (Monday) for a NORMAL SERVICE WITH MINOR REPAIRS, with a promise of getting it back the same day evening. Following are the sequence of events after that:
- I recieve calls from the service centre saying that they cant return today, so they can return only on Wednesday (Tue the service centre is closed)
- I have to call 100 times on Wednesday and all I get to hear is "Brake shoe is not proper, CDI needs to be changed, Brake is not working needs to be changed, Front Rod Greasing is required, Balancing is required etc etc. I finally ask for the vehicle back and recieve it in the evening.
- To my utter shock, the vehicle is NOT CLEANED, COMPLETELY DIRTY, MIRROR BROKEN, BODY PARTS DAMAGED AND COMING OUT LOOSE.
- The ENGINE IS ALMOST DEAD - the vehicle has almost dead pickup and the speed is not crossing 20 kmph!!
- The engine is Knocking and not starting. It feels like that a bullock cart has a better speed!!
- Before this service, the vehicle used to run at 60-80 kmph easily and felt like 125cc. Now it feels like 50 cc !!!
- The Rear Brake is broken and damaged
- The front body is scratched and dented.
- The vehicle is JUST NO MORE USABLE!!!
I have a strong suspicion that the thugs in the Service Centre must have replaced the original parts with the old parts.
I WANT A RESPONSE, REDRESSAL OF MY COMPLAINT BY REPLACEMENT OF MY VEHICLE FROM THE COMPANY, FAILING WHICH I WILL MOVE THE DELHI HIGH COURT AND TAKE TO SOCIAL MEDIA TO EXPOSE THE TRUTH.
To be noted - I have a disability in my leg because of which I use this vehicle to commute to my office and now I am struggling to walk and fall daily!
I will await the response.
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