Make My Gateway — Fooling customers of false gifts

Address:

Hyderabad, Andhra Pradesh

On Nov 19th I purchased the holiday package based on promises made by Amit of a assured gift of sony xperia Z2. I was amazed as the cost of this is 4 times more than the package and Mr Amit said that they are promoting their holiday packages and their company that is why they are giving this gift to those who have made purchases on flipkart. He even said my billing address which fooled me. He was successful in fooling me of the false gift and purchase the gift which will be dispatched the next day itself. I waited and waited but there was no response from them. Then I called them and they said that I need to receive a booking ID through post. So I waited for the post. Once I received the post I called them told them the order ID which is 1911. Mr Risheb said that he will pass the information to their dispatch team and they will dispatch the gift. I waited and waited but still failed to get any gift nor any response. So I called them again this time they come with one more reason saying that he Mr Risheb will check and call me the next day and provide me the tracking details. Fianally Risheb gave a doc tracking # 43562589 through Agarwal packers. I called Agarwal they said the doc # is itself wrong. So I called Risheb and told him the same. He said that their co has a tie up with them these can not be tracked as the actual doc tracking # is only 7 digits. The 8 digit no is only for our references. These people go to any extend to fool the customers. He asked to wait for week and I will receive the gift. But failed to receive the gift even after 15 days. So I called them again, now the new story is that the tracking is for a different Shankar and he provided me with a different doc # 43562809 and asked me to wait for a week. But again the same story. On 10th Jan I called again with frustation and asked Mr Risheb to connect to his manager and he transferred the call to Mr Ramakrishna who is another expert in cheating customers. He promised me wait for a week and he provide me with a dispatch tracking #. He promised now he will look into this and call me after a week which he failed to do so. So I called after many follow ups Ramakrishna provide me the tracking # 46465435 on 19th Jan and asked to wait for a week but still fail to receive any thing. Today is 29th and there is no progress. I even told them that I am recording all their calls and have track of all the emails and I am going to file a case and reach to the government to teach lesson to fraud companies like their and post about my experience on all social sites to which Mr Risheb said do whatever who want. These people are not sacred of doing wrong also. Request you to take corrective action and make sure these people stop fooling the customers. My Purchase details: Reference :- 2272/30732882 Tracking # provided 43452589, 43562809 & 46465435. Order ID 1911. Looking for a positive and corrective action to be taken and retain the customers confidence on online shopping.