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Updated: Mar 9, 2026
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MakeMyTrip India reviews & complaints page 126

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P
Pramodn
Aug 21, 2021
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Address: Bairagarh, Bairagarh

I have cancelled my existing booking due to flight cancelled . Refund amount has already been credited to my Wallet account. When i try to transfer my amount 11580 to my bank account, but due to sum technical error amount not transfer to my bank accout. Than I try again and again for tfr to bank but the amount not show in my wallet account nor tfr to my bank. Please solve this problem as soon as possible. My Mob no and wallet ID is [protected] Thanks & Regards
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    Anitha Jayaram
    Aug 21, 2021
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    Address: Bangalore

    I booked a flight ticket from Bangalore to Mumbai on 4 th August 2021. flight got cancelled. I got message and what's app message saying refund has been processed and refund amount is in my wallet. make my trip entered wrong email ID. My wallet email is anitha.[protected]@gmail.com but make my trip sent my refund amount to anitha.[protected]@gmail.co. My PNR C2MHKL
    Please kindly do needful action

    Regards
    Anitha
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      Koushik4all
      Aug 20, 2021
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      Not able to transfer MMT wallet money to my bank account

      Address: Gurgaon

      I booked a flight for New Delhi to Kolkata on 03.08.2021 for journey on 08.08.2021. However, because of some reason I cancelled the flight on 06.08.2021. At the time of refunding the amount, I selected transfer the money to original payment mode i.e Credit Card. However, the money got credited to my wallet and I am not able to transfer my money to my credit card account. I tried to reach makemytrip customer care but no one is picking up the...
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      Adrija Choudhury
      Aug 20, 2021
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      Website: www.makemytrip.com

      Our bus from Delhi-Siligury (20th Aug, 2021)was canceled by the bus operator. They called me after 2.5-3 hours later to inform me that they were providing an alternate bus and if I wanted to take it. I said a BOLD NO. Then they threatened me that they wouldn't refund any of my money because they arranged an alternate bus for me, about which, they informed me 3 hours later and after I booked flight tickets.

      Makemytrip.com have not yet called me to inquire the matter.

      BOOKING ID: NU[protected]
      REFERENCE PNR: 96JYURMV
      MakeMyTrip India customer support has been notified about the posted complaint.
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        K
        katish
        Aug 20, 2021
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        Address: Rajkot

        Dear sir

        yesterday I want to book ticket from Vapi to Rajkot in makemytrip app but after payment showing as failed but ticket fees debited from my account .In makemytrip app nothing showing about booking .

        Trying to speak with Customer care but given number in site are usless, they are not connecting to customer executive and also not connecting some number .
        i need solution immediately .
        MakeMyTrip India customer support has been notified about the posted complaint.
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          R
          Rupali Ray
          from Hoskote, Karnataka
          Aug 19, 2021
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          Every time I raise a complaint it is said, transfer will be done in 5-7 days and ticket is closed. For past one month money is not transferred.
          I can’t believe MMT can take away customers money like this when wallet to bank transfer us triggered.

          Reference No.[protected]
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            N
            nairxl
            from Mumbai, Maharashtra
            Aug 19, 2021
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            Dear Sir,

            This is regarding the refund status for my flight from Mumbai -
            Singapore and back !!.

            I still havent recd refund wherein the news show that the lot of
            refund has been initiated by Jet airways to the travel agent. ( makemytrip)

            They do not revert when i speak about Jet Airways refund and then put me on hold and later the line gets disconnected.

            May i know the refund status .

            Regards,
            Roopesh Nair
            M-[protected]
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              V
              vtsainani
              Aug 19, 2021
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              Dear Sir
              I Vinod Sainani and my wife Seema Sainani are booked by Go First G8 176 and 209 from Pune to Delhi and onward to Jammu on 16-17 November 21.

              G8 176 is scheduled to depart from Pune at 2225 on16 November 21. I believe that this flight is non existent as there are no flights taking off from Pune airport after 2000 as confirmed by Pune airport authorities.

              Sir basically we should not have been offered a non existent flight. To resolve this issue May I request you to approach the airline and reschedule our booking to the Go First flight from Pune to Delhi on the same date at 1930.

              Thanks and Regards. Requesting a prompt response please.

              Vinod Sainani
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                Anjula Narula
                Aug 19, 2021
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                Address: Gurgaon
                Website: make my trip/airindia

                I booked a ticket in February 2020, from Delhi to Sydney through Make my trip, reference number NN[protected] paying an amount of Rs 72258 FOR Travelling to Sydney from New Delhi .
                on 20th feb 2020 and back on 4th april 2020.

                due to pandemic flights were not operative for return journey on 4th April. I marked it Cancelled but till date even after 16 months Refund is not received. please look into it.

                anjula
                [protected], [protected]
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                  S
                  Sudha561
                  Aug 19, 2021
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                  Hi,

                  I am Sudha from Ludhiana, I have booked a room from make my trip on 8th of july and same day i have cancelled. I have received all the confirmation status for cancelling y order and refunding amount in your account within 10-12 days.
                  now it has been over one month till dated din't received. Please look into this matter and kindly resolve it.
                  MakeMyTrip India customer support has been notified about the posted complaint.
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                    vtsainani
                    Aug 19, 2021
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                    Website: makemytrip

                    I have booked 2 tickets with you for self and wife from PNQ TO IXJ by Go First G8 176 & 209 on 16-17 Nov2021.
                    I now understand that G8 176 scheduled to depart from Pune at 2225 hrs on 16 Nov 21 cannot operate as there are airport restrictions at Pune airport after 2000 hrs.
                    Kindly re schedule me, Vinod Sainani and my wife Seema Sainaini by an earlier Go First flight at 1930 hrs from PNQ to DEL on 16 Nov21 to resolve the problem created by you in offering bookings for a non-operational flight.

                    I[censored]nable to do so please refund my entire amount for these 2 sectors for me and my wife.
                    Regards and Thanks.
                    MakeMyTrip India customer support has been notified about the posted complaint.
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                      R
                      Ritu Yadav 1010
                      Aug 19, 2021
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                      Unable to Login Account and no customer support

                      My registered mobile number with MYBIZ account at MMT is now deactivated. Even if I have email id and password I cannot login to my account as Login required OTP sent on mobile number. My refund was credited in MMT wallet due to flight cancelled because of COVID. I tried several times contacting customer services, all they have done is put the query on the robot which send me same message again and again. MMT Team, Yes, I know the refund...
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                      [email protected]
                      Aug 19, 2021
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                      Hi this is tharunkumar yesterday I tried to book flights tickets but payment failed and money was deducted from my account can we please help me out
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                        I
                        Ishit100
                        Aug 18, 2021
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                        I booked a flight on 14th of August for 24th of August, New Delhi to Ranchi... My first payment had some error... But the payment got deducted. I booked with another method thinking I will receive the earlier money soon... But haven't received anything as of now...
                        MakeMyTrip India customer support has been notified about the posted complaint.
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                          SACHIN GODBOLE
                          Aug 18, 2021
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                          I have booked krishna residency(homestay), Pachmari Madhaya Pradesh on 14 august 2021 through make my trip. booking was showing confirmed as my 1354 Rs deducted from my account but when I went to hotel krishna Residency(Homestay) they denied to check in as they said hotel are already full how u get confirmed. They said request money from Make my trip.

                          Kindly give my money back(Rs.1354)
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                            Saurabh singh rajput 786
                            Aug 18, 2021
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                            Address: G76 cpm colony jk paper mill ukai songadh surat gujatat

                            Without any tickets confirmed money deducted
                            MakeMyTrip India customer support has been notified about the posted complaint.
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                              Vamsi Parvataneni
                              Aug 18, 2021
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                              My Name is VAMSI KRISHNA PARVATANENI, I was booking Vijayawada to delhi flight from MakeMyTrip app On 18th August 2021. I used SBI UPI gateway for payment.
                              While making bookings through the MakeMyTrip app, my payment got confirmed through the payment gateway, yet the ticketing process did not get completed.
                              It failed to booking tickets but deducted an amount of Rs.11704/- with transaction number: UPI/DR/[protected]/makemytrip/ICIC/makemytrip/Pay.
                              I tried to call customer care but there is no use.
                              Hence I am paid another time with same UPI gateway, then the ticket was booked.

                              In this Context I am requesting you to return the amount Rs.11704/-
                              MakeMyTrip India customer support has been notified about the posted complaint.
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                                nairroopeshrn
                                Aug 17, 2021
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                                I still havent recd refund for Jet Airways flight which never took off.
                                MakeMyTrip India customer support has been notified about the posted complaint.
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                                  A
                                  Arup Kumar Mitra
                                  Aug 17, 2021
                                  Jul 2, 2023
                                  This thread was updated on Jul 2, 2023
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                                  I was doing flight booking in makemytrip website. Money, amount of Rs: 24865 got deducted but unfortunately ticket booking was unsuccessful with the error message (Attached screenshot: error_msg.jpeg). Till now amount is not refunded in my account. I have contacted my bank, from bank end payment is successful and the transaction id:[protected]

                                  I have wrote mail to makemytrip customer support and tried to reach over customercare phone call but didn't get any reply on this.

                                  Could you please help me on this?
                                  MakeMyTrip India customer support has been notified about the posted complaint.
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                                  same thing happened with me today
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                                    Ishu Bhatt
                                    Aug 17, 2021
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                                    I Booked a Rail ticket on 19 Jul. 2021. The Booking is failed due to some technical Glitch. And money is deducted from account. And it is showing that refund is credited by 20-21 Jul.
                                    And Now it is showing refund is processed. And my money is not came in my account.
                                    Pls resolve this issue.
                                    Booking ID-NR[protected]
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