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Updated: Jun 13, 2026
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MakeMyTrip India reviews & complaints page 148

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U
Ummer rasool
May 12, 2021
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Address: Kupwara

Sir i book my ticket on 17 January and my flight timing was on 15 February so on 14 i received a mail through your self that flight timing has been changed from 10:15 am to 11:30 am when i reached at airport they said flight take off at 10: 15 then i contact with air india they said your money will be refund in 7 to 21 days through make my trip but from last 3 months i am waiting here plz refund my money in this account [protected] are give me my RNA no. It wilp be your most kindness
MakeMyTrip India customer support has been notified about the posted complaint.
May 16, 2021
Updated by Ummer rasool Please look in this matter and refund my money with ticket no.[protected] passenger name akther hussain plz refund my money

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    Sathianarayanan V
    May 12, 2021
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    I was notified that the refund amount of rs 4964/- under approval code[protected] could not be processed due to technical issues. Kindly refund at the earliest date.
    MakeMyTrip India customer support has been notified about the posted complaint.
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      N
      Nandagopan
      May 11, 2021
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      Website: www.makemytrip.com/hotels

      I have booked one hotel via makemytrip on April 30 2021. here is the booking id NH[protected]. I cancelled the booking same day and you said I will get full refund of money. In the status it is saying refund is completed but still I have not received the money back. I saw many complaints of such here. what are you running now? a scam company for snatching money out of customers. Seriously you have no great option for customer care too.I am gonna report this if no further help in this matter is received.
      MakeMyTrip India customer support has been notified about the posted complaint.
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        B
        bhargavkl
        May 9, 2021
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        Address: [email protected] mobile number 9739866755

        Dear Sir / Madam

        Ref: E ticket_NF[protected]

        The above ticket was booked for the round about journey from Blore to Delhi, and from Delhi to Srinagar. However the flight did not take off on scheduled dates. In spite of my repeated request on your toll free numbers amount has not been credited till date to my account.
        MakeMyTrip India customer support has been notified about the posted complaint.
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          R
          resh.ab
          May 8, 2021
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          Hi team,

          Booking id :NF[protected]
          Email address used : reshma.[protected]@gmail.com

          I am unable to transfer my flight cancellation refund from my MMT wallet to my bank account. I get a "Retry transfer" error message.

          Kindly initiate refund transfer to my payment account.

          Regards,
          Reshma Abraham
          MakeMyTrip India customer support has been notified about the posted complaint.
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            S
            shivani.khosla
            May 8, 2021
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            Address: Gurugram

            I had a travel booking dated 7th May from Makemytrip to Andaman Nicobar booking id NL[protected]. I got an email from MMT on 24th Apr from email id [protected]@makemytrip saying it is not feasible to travel on these dates and i should let them know whether i want to reschedule my booking or proceed with the original booking but did not give any email id where i should inform about my decision. Keeping the current covid situation in mind i had decided not to travel but there was no option to contact MMT as they had closed all channels of communication. Their customer care numbers are not working, chats are disabled, there is no email id where we can contact them and i do not know what is happening with my booking, my money close to 1 lakh INR is stuck and MMT is holding no responsibility to atleast inform the customer that what is the status.
            MakeMyTrip India customer support has been notified about the posted complaint.
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              G
              gurusimha.rao
              from Hyderabad, Andhra Pradesh
              May 7, 2021
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              Address: Gurgoan, New Delhi

              I booked flight tickets from makemytrip in November 2019 for travel in May 2020 but due to lock down flights were cancelled by goair airline. The booking id with makemytrip NF[protected]. I am following up from march 1, 2021 for my money refund. The airline also refunded money to makemytrip (the mail copy is attached below). After a followup i received a refund of 6483 against a full refund value 23052. I am trying to reach them but no mail support and in my MMT page they removed the history and over phone only IVRS is available and no one can be reached. I request to Please credit the balance amount to my card and confirm.

              Regards
              Gowrisankara rao
              [protected]
              MakeMyTrip India customer support has been notified about the posted complaint.
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                A
                anilpatel1317
                May 7, 2021
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                Address: Hyderabad

                Hi,

                Recently I tried to book a ticket from Hyderabad to Bagdogra from MAKE MY TRIP app and the amount (21, 169/-) has been deducted from my HDFC account through G.Pay ( UPI Transaction id[protected] but tickets have not been processed. i have got a message saying my money will be credited to my account within 7 days, however am not able to see any credit entry from MMT.

                Please look into this matter and refund the amount ASAP.
                MakeMyTrip India customer support has been notified about the posted complaint.
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                  I
                  IAMRANA Official
                  May 6, 2021
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                  Address: 492112

                  22nd of april, I was booking a train ticket but booking has cancelled. Its been 15days i didnt get my refund in my UPI. Its only 2694rupee. In status showing refund credited in your account. I didnt get any money or any refund from make my trip. I want my refund back in original payment method. Please help me out.
                  MakeMyTrip India customer support has been notified about the posted complaint.
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                    N
                    Nigs24
                    May 6, 2021
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                    My flight from dehradun to bagdogra on 5may was being postponed twice so we had to cancell the tickets from the airlines side..they have already initiated the refund but we havent got the money yet.my PNR nmber is D8YH6C.we are students and stuck we want to go home .kindly refund the money as fast as possible if humanity is still alive because we contacted so many numbers of make my trip.they are asking personal bank details and asking us to download some anydesk apps through which they can control the details of our phone.so kindly look into the matter.
                    MakeMyTrip India customer support has been notified about the posted complaint.
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                      R
                      Rajussn
                      May 2, 2021
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                      Refer to booking id NF[protected]. The flight ticket got cancelled and a refund request was raised on April 21, 2021. Subsequently I was requested to enter bank details to get the refund in the bank account. The refund was processed on April 22, 2021. But till date the refund was not credited. There is no way to connect with the customer executive of makemytrip.
                      MakeMyTrip India customer support has been notified about the posted complaint.
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                        A
                        Ankip0909
                        May 2, 2021
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                        While booking a flight to and from Kolkata-Varanasi, Rs 7834 was deducted from my bank account but the ticket was not generated. I booked the ticket again by paying the same amount.
                        It has been 17 days since I made the booking but the amount has yet not been deposited back to my bank account. I am not able to contact the customer care.
                        MakeMyTrip India customer support has been notified about the posted complaint.
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                          J
                          jiyaahuja
                          May 1, 2021
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                          I have booked a tickets one year ago.. spice jet airlines have informed me that refund has credited in mmt account..but not credited in my account. MMT registered mobile number. [protected]
                          PNR - KBNI3G, JB6LQZ, EEFDVA, AEMG7K, OE8MKQ, CHN44B, DBMJTV... Please credit amount
                          MakeMyTrip India customer support has been notified about the posted complaint.
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                            N
                            Nilanjana patra
                            from Delhi, Delhi
                            May 1, 2021
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                            So my flight is delayed by 48hours by Vistara. I booked by Makemytrip. However I can’t reach them for a refund. The customer service number also doesn’t work. The IVR is automated with no access to a person . I need by refund
                            MakeMyTrip India customer support has been notified about the posted complaint.
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                              V
                              vishwanna123
                              Apr 30, 2021
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                              We have booked a flight from Detroit to Bangalore round trip(Airfrance)through make my trip dated 08.10.2020.
                              Flight from Bangalore to Detroit was cancelled by the airlines(Airfrance) itself due to Covid pandemic international travel restriction.We have received an email from airfrance stating the cancellation.
                              We have raised a request on make my trip website.
                              As per the status on the website they are waiting for the airlines to process.The fact is that airlines didn't receive proper refund request till now from make my trip.We tried reaching make my trip customer care which is of no use.I request you to kindly look in to this and help me getting refund at the earliest.

                              Booking id: NN[protected]
                              Name : Mysore Visveswaraiah
                              Email id: vishwa.[protected]@gmail.com
                              Contact number :[protected]
                              MakeMyTrip India customer support has been notified about the posted complaint.
                              Apr 30, 2021
                              Updated by vishwanna123                               Please find the attached email from Airfrance for your reference.

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                                S
                                Shree Haramkar
                                Apr 30, 2021
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                                Address: Nagpur Maharashtra

                                Hello MMT,

                                Pls refer booking ID- NU[protected]

                                Bus booking has failed through MMT app on 10th Apr-21 from journey Nagpur to Khamgaon & amount was deducted.
                                As app shows refund will be credited up to 14th Apr-21 but still not received.
                                I am continuance following for refund amount but still not getting any response from MMT since 20 days.

                                Customer has suffering for refunding amount. Pls do the needful & refund the amount on priority.

                                Pls refer attached snapshot FYR Please.

                                Regards,
                                Shriram Haramkar.
                                MakeMyTrip India customer support has been notified about the posted complaint.
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                                  R
                                  Ruhi1977
                                  Apr 30, 2021
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                                  I had booked a return flight from Dehradun to Lucknow and back, which was cancelled by Indigo on 29th April 2021. I requested refund from MMT. While I am still awaiting refund I received an email about the amount that would be credited to my account. MMT has charged me Rs 960 as MMT convenience fee, for the inconvenience of a cancelled flight.

                                  The email also says that I will get my refund between 18th - 25th May, even though the airline has already refunded MMT.

                                  The customer service doesnt exist. Try clicking on the 24X7 support and it redirects you to your booking page. Doesn't appear to be an ethical business. This is my first & last time using MMT.
                                  MakeMyTrip India customer support has been notified about the posted complaint.
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                                    K
                                    kurian seethakunnel
                                    Apr 30, 2021
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                                    We had cancelled a ticket from Jaipur to Kochi ( PNR 01Y3WS)
                                    and against which you have provided a reference I D[protected]. Plz update about the refund process. plz send to [protected]@yahoo.com or [protected]@icloud.com

                                    Thanking You,
                                    Adv:Kurian Joseph.
                                    MakeMyTrip India customer support has been notified about the posted complaint.
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                                      N
                                      Naazneen Bedi
                                      Apr 28, 2021
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                                      I had booked two tickets from Mumbai to Lucknow, on Indigo flight for 29th. April, 2021 online from Indigo directly. I cancelled the tickets due to change in flight timings.

                                      I got a mail from GoIbibo that my refund has been processed and that it will go into the wallet and incase I want the refund to go into the account I booked the ticket from, I should contact the Booking agency.

                                      I contacted Indigo and was shocked to find that my ticket was booked via Make My Trip when I had not done so. I would like to know how did Make My Trip come automatically into the picture as a booking agent.

                                      My PNR was PGLNRI and Booking id GOFLDMT76F[protected]

                                      I request you to kindly refund the money into my booking credit card account.

                                      Thanking you,

                                      Ranjeet Bedi

                                      Contact:
                                      Mobile: +[protected]
                                      e mail: [protected]@hotmail.com
                                      Booking contact of flyer was [protected]
                                      MakeMyTrip India customer support has been notified about the posted complaint.
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                                        N
                                        Nissar MA
                                        Apr 27, 2021
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                                        Address: Haryana
                                        Website: Make Mytrip

                                        I was booked ticket for month of May 2020 during the lockdown time Delhi to Kochi. Ticket month of February 2020..my travel date 14 the may 2020. Booking id NF[protected].i called Air India they said to refund processed to 21 st April 2021.bt make trip not giving my money and not attending my phone. Refund amount 3308. Pls help me get my money back.
                                        MakeMyTrip India customer support has been notified about the posted complaint.
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                                          Recent comments

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                                          My complaint ID is 3542499. It has been more than one month but I have still not received my ?8006 refund.

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