MakeMyTrip India Complaints & Reviews

I had book an international flight and it was clear mistake from makemytrip side that it booked the connecting flight from 2 different airports due to which i had to cancel my whole round trip which cause more that 4 lakhs. Kindly refund my whole amount . ALso, none of your customer care mails or phones are working . this is the worst treatment you can give as compared to the trust and the amount of my. internation flight i invested.

My old mobile number tagged to Make My Trip account is not working any more. Due to this issue I am not able to login into Make My Trip as it sends the OTP to my old number which is not working anymore. WIthout this issue getting resolved, I Am also not able to attach my new mobile number [protected] to my new account, . When reaching out to Make My Trip. When I login to Twitter and raise a concern no one answers me . So this has created a big deadlock with no resolution.
I don`t knw how will the problem get resolved.

Hi,

I need support in deleting my travel history or complete accounts for personal reasons. Accounts linked to [protected]@gmail.com and [protected]@gmail.com and my phone [protected]. I am looking for support on this, so that I can make fresh accounts with same email and phone. I assure you there is no legal angle to it....

I had booked two tickets vide web portal Booking ID NF27MWO71KJNKW2R3036 for a journey from Madurai to Mumbai by Air India AI 672 scheduled for 21/01/2022 for which Make my trip issued a confirmed PNR HWMEZ covering E Ticket No. 098-[protected] & 098 [protected] by spending an amount of Rs. 14, 344/-.

Due to unavoidable circumstances on 21/01/2022 I opted for date change of my journey from Madurai to Mumbai. The date change request was accepted by Make my trip and a confirmation message was received through Whats App which reads as ‘Dear Rajeshwari Viswanathan, your request for date change, for your Madurai to Mumbai flight is now complete. Your booking ID remains unchanged: NF27MWO71KJNKW2R3036. Your new flight AI-672 is scheduled to depart on 11/03/2022 at 13:10. You have paid INR 5850/- for this date change.

Thus, I had to incurred a total amount of Rs. 20, 194/- (Rupees Twenty Thousand One Hundred & Ninety Four only) for my journey by Air India AI 672 through Make My Trip scheduled for 11/03/2022 for which Make My Trip had issued a confirmed ticket through email with ticket No. NF27MWO71KJNKW2R3036

I with utmost confidence on Make My Trip proceeded their pilgrimage to various places in south and in the last phase reached Madurai on 10/03/2022 wherein, they were put into utmost shock while attempting web check in process as the system was not generating web check in but directing to contact the airlines.

I having left with no choice sent Make my trip a detailed email narrating the incident and hardships faced by me with a request to sort out the issue immediately so that I can continue their travel without any difficulties. However, till 11/03/2022 afternoon, or even till date, Make My Trip never ever responded to my grievances thereby causing intentional hardships resulting in unbearable stress with financial constraints.

I on reaching Mumbai Airport approached Air India officials by showing the tickets issued by Make My Trip but the Air India had categorically stated that the PNR was entirely cancelled. Thus, I was put into unbearable stress without any clue of what to do for my journey from Madurai to Mumbai. The report of this CANCELLATION OF PNR by Air India / Make My Trip is attached as a proof of hardships and harassment faced by me at the Madurai Airport due to the insufficient / inefficient / unlawful trade practice adopted by Make My Trip in catering the needs of the Consumer.

I am left out with no choice had to borrow and spend Rs. 17, 178/- (Rupees Seventeen Thousand One Hundred and Seventy Eight only) for the tickets from Madurai to Mumbai by Air India AI 672 E Ticket No. – 098-[protected] & 59 on 11/03/2022.

I on advice, from Madurai Airport had adopted very clearly to prove Make My trip’s intentional lacking of services and to prove Make My trip’s irresponsible attitude of not responding to the consumer, used Make My trip’s own web portal and booked this ticket 098-[protected] & 59 by spending another Rs. 17, 178/- to reach out their home at Mumbai.

Make My trip never ever bothered till date to either respond to me or to refund the amount which was unlawfully kept with inefficient and unsatisfactory services to me.
I therefore request you to kindly refund the amount taken for the tickets from Madurai to Mumbai Rs. 20, 194/- (Rupees Twenty Thousand One Hundred and Ninety Four only) and reimburse the amount of Rs. 17, 178/- ((Rupees Seventeen Thousand One Hundred and Seventy Eight only) spent on booking the air ticket due to Make My trip negligence for travel between Madurai & Mumbai.
Also to compensate the mental stress of both o[censored]s, the lump sum compensation of Rs. 50, 000/- (Rupees Fifty thousand only) each for the deficiency in service by Make My Trip apart from the air fare claimed above.

I made a booking for an activity in Dubai in 31st March. The activity date is on 11th April. And just 1 day before they said they can’t give me that activity because they are not able to. And they said they will process the refund as a gift card. I asked it in my original payment mode. But after that they stop replying me. I need to have an compensation for this harassment. And my refund in my original payment mode as well.

My contact :- 2006.[protected]@gmail.com

I have just received my ICICI MMT Signature Credit Card a month ago and I paid the joining fee after which I also received the activation code for the MMT Black Exclusive Tier Membership with an activation link. But the link is broken ! The moment you click on it, it directs you to a page in the app, which then says " Page Cannot Be Found" . How do I activate my MMTBLACK exclusive membership ? There is no possible way to do it ! Customer care cannot be reached either for this ! Expecting a timely assistance !

Hello,

I need my account deleted associated with my email address
Please delete it! I cannot find a way to do it on the website
makemytrip.com

Thank you

Date of the Incident:- 7th April 2022

Full description of the Incident:-
I have booked The first corner Kallatty Ooty resort at 12:47 AM on 7th April 2022, and same-day around 10:50 AM, I received a call from the resort stating they are not accepting any online bookings and denied my Check-in.

I have called the make my trip customer care and raised a case at 10:57 AM on 7th April 2022, the representative told me I will receive a call back within 24 hours to resolve my issue from the concerned department.

It's been more than 82 hours since the ticket was raised, and I haven't received any single call from Make my trip to resolve my issue, I have called multiple times to customer care for a resolution to my issue and all I get as an update is our concerned team is working and I will get call back within x-Amount of hours and I never received a call. I even spoke with the floor supervisor and apparently, they cannot transfer the call to the concerned team and they don't have the authority to work on future dated bookings. I got a saying from the supervisor that they cannot help much and I have to wait for a call from the concerned team, if don't get the call, call back the customer care executive, and the same cycle repeats.

Desirable solution:-
Book another property in Ooty or Refund the full booking amount.

Booking ID :- NH[protected]

My flight was a refundable flight and I canceled it within 24 hours of booking it. It has been over 3 months now and the refund is still pending. Initial i was told refund will take upto 10 days. Later on after complaints, they asked me to he patient and said, no matter what i will get my refund in max 90 days. Its been 90 days and no update as yet. The amount is 87.6k and if make my trip cannot give refunds in time they should stop advertising that a certain flight is refundable. My booking id is NN74EVX2CRCCQSGO9979

I was trying to book a rail ticket and it got failed. Booking id NR[protected] & RRN[protected]. On site they showed that refund has initiated and already refunded. But when checked my bank statement nothing was there. Currently no customer support to talk so that we can clear things. Last option to complaint.

I tried to book a bus ticket through make my trip web site. When I reached to payment confirmation page they requested to pay 1242 Rs, I paid through phone pe, money deducted but booking not confirmed and didn't get any ticket confirmation from them..Now I am not able inform or complain to them..

We had got a "Best Wishes" MMT gift card from Raymonds in Jan'20 with a validity of 12 months. We have not been able to redeem it because we had curtailed all our travel due to Covid as my parents are 60+.

Had spoken to MMT team last year after the validity ended. They had assured saying that when you want to travel contact us. We would extend the validity for a month.

Now when are are planning to tavel and want...

We made a flight ticket booking through MakemyTrip with Makemytrip transaction ID[protected] on 6th April-22. The amount has been deducted by your payment gateway but transaction has failed but our Bank of India current account has been debited.
We are not able to contact Makemytrip regarding this failed transaction through your customer care number. I request you to look into this and refund us the money ASAP.
other details :
Email address entered while performing the transaction - [protected]@fieldgenie.com
- Bank Reference Number[protected]
- Order Number (if available) Not available
- Transaction Amount & Date - Amount - Rs 8890/ dt[protected]
- Website Name -makemytrip.com

Kindly update the refund of transaction RRN number[protected]. Transaction AH [protected]
Amount 371, must refunded within 7 days, it's been more then 26 days.

Hi,
My Air Asia Flight I5-510 on 4th April has been cancelled due to operational reasons. I have raised a refund request on 1st of April 2022 and yet to receive my refund.

Air Asia Support claims that the refund has been done to the travel agency (MMT) while MakeMyTrip claims that the amount is still stuck at the airlines end.

I have provided the confirmation for both these claims as attached below. It has been 5 business days and yet to receive a confirmation from MakeMyTrip on refund status. I request MakeMyTrip to take action on Urgent Basis. I would also request MakeMyTrip for a call-back regarding the same

Some Important Identifiable details
Name: Sri Raghu Charan Kuchibhotla
Email: [protected]@gmail.com
PNR: RYF4GE (Seat: 10A)
Make My Trip Booking ID: NF25IG39WCHRQLOE7573
MakeMyTrip Support Request ID :[protected]

I want to delete my MMT account associated with contact no. [protected].
As I am going to change my mobile number I want account associated with this number to be permanently deleted.

I have cancelled two flight ticket from mumbai to dibrugarh via delhi that was scheduled on 19.03.2022. I had come to mumbai for my mother's health issues as she was fighting with cancer. We are supposed to return to our native i.e. Dibrugarh, Sivasagar on the same day. But the particular oncologist to me that she needs further treatments. So i had to cancel it. But i havent recieved my return refund. I had called several times thus one executive suggested me to fetch him bank statement and subsequently i have provided him and the particular executive told me wait for 24 to 48 hrs to resolve my refund issues saying executive will get back to me. However nobody called me and after three days i called the customer executive but this executive told me to wait again for another 48 to 72hrs. Now is this the way and procedure to return the refund amount. I am here in mumbai with my terminally ill patient spending lots of amount. Now i am stranded in mumbai. Plz resolve my issues at the earliest.
Thanking you.

Could you please help me in getting my refund back from MMT.

I made a holiday package booking through MMT during Oct 2021 for Jan travel. I paid 50% of the package amount at the time of booking. Unfortunately due to the covid restrictions they cancelled my Jan month booking however did not issue my refund.

I am trying to contact them from past 4 months however unsuccessful in getting my refund. It’s a worse customer service they provide and don’t bother about customer issues & concerns.

I am having a very hard & tough time with them to get back my refund. It’s been 6 months now still awaiting to get my refund.

Can your team take strict action against them and help me in getting my refund back.

I had booked a hotel through MMT, however hotel has provided for a lower GST rate while MMT is charging a higher GST rate and doing a fraud by making gains for differential amount.

Booking ID : NC[protected]
New Delhi to Dehradun: One way cab
PICK UP: 04 Apr'22 Mon 10:30 AM: New Delhi Railway Station, Ajmeri Gate, New Delhi, Delhi, India
DROP: 04 Apr'22 Mon 03:09 PM: Prem Nagar, Dehradun, Uttarakhand, India
CAB INFO: Toyota Etios or Equivalent: 4 seater
Driver Name: Karmjeet Singh
Contact Number: [protected]

Issue 1: Driver did not refill diesel= Driver left car midway in Meerut expressway for more than 1 hour with phone switched off to refill diesel
Request 1: Request to MMT to arrange alternate option. No call back for 15-20 mins. Urged customer care to confirm= No actions from MMT, no refund processed, case shoved under the carpet
Issue 2: Payment made for diesel as per driver Karmjeet Singh to Deep Dhoti Contact [protected]. Amount 1500 - IDs[protected]/29=[protected]
Issue3: When driver arrived after more than 1 hr, confirmed with MMT driver arrived. However vehicle had issues due to engine startup and no diesel.
Issue 4: No communication from MMT on the harassment and trauma while I, my spouse and 1 year old were left stranded.

I therefore would seek a remedy for the harassment both physical and mental against Make My Trip for the INR 9, 000 due to which I had to make ad hoc payment of ad-hoc payment of 5800 in a stranded highway to complete my trip, exhausted and terrified.