[Resolved]  Make My Trip — Unethical Behaviour

Address:	140301
Website:	www.makemytrip.com

I have booked air tickets for my Grandparents from Coimbatore to Chandigarh on the 3rd of February 2017. My booking id in Make My Trip website was NF[protected].
The Flight details have been attached.
On the 25th of March 2017 when my grandparents reached the Coimbatore Airport, the boarding pass showed timings of the Indigo Flight from Hyderabad to Delhi as 3:30 pm instead of 1:15pm. (the Boarding Pass picture has also been attached). The Indigo Flight was now landing in Delhi at 5:30pm instead of the scheduled 3:25pm. The connecting flight (Spicejet) from Delhi to Chandigarh was scheduled to take off at 5: 55pm.
My grandfather approached many counters at both the Coimbatore and Hyderabad Airports but to no avail. The personals at the airports failed to help my grandparents because the connecting flights were of different company. Eventually my grandfather called me and told me the situation.
When I called the Make My Trip Toll Free number for help, they plainly replied that the changes in timings are made by airlines, and that they cannot help us. When I requested them to connect me to the Indigo airlines, the Make My Trip representative put up a conference call with Indigo Customer Care Representative. The Indigo airline representative replied saying that they changed the timings of the Hyderabad Delhi flight on 16th of February. When I asked them why they did not inform us the representative said that due to some technical problem they failed to inform us. When asked for help the representative said they cannot help us because we had called them on the flying day and it was too late to help us.
But now my grandparents (both above the age of 75) were stranded in Delhi airport with no way to reach Chandigarh. I arranged for taxi from Delhi Airport to Chandigarh. This cost us an additional 12, 000 rupees. The taxi ride really affected my Grandparents both physically and mentally. My Grandparents finally reached Chandigarh at 3.00am midnight (26th April) instead of 7.00 pm (25th April). A delay of 8 hours and a really unbearable physical and mental pain.
When I called the Make My Trip Toll Free number on 26th April as asked by the representative on the 25th April itself regarding the cancellation of Spicejet Flight from Delhi to Chandigarh they confirmed the cancellation and promised a refund of 1870 rupees. Now again when I asked the Make My Trip representative of why they did not inform the change in timings, the representative replied saying that they only help us in booking tickets and will not inform change of timings in a bad way. When I told them that I will approach the consumer court they said that it was our mistake in booking a number of connecting flights.
We have only got a refund of 1270 rupees instead of 1870. Now I request Consumer Complaints Forum to intervene and provide my Grandparents with compensation for the harassment and the physical and mental stress undergone.
I hope this complaint acts as a deterrent and the problem is not repeated again to any other OLD person in our country.
Looking forward for a reply from Consumer forum.