Makemyhobby.com — update on previous complaint - non delivery of one of the product

Dear there,

Before i provide my complaint, i request you to delete one of the photos i shared in my previous comment containing my address and phone number - https://www.consumercomplaints.in/makemyhobby-com-non-delivery-and-no-response-o...⇄ this will protect my identity. I shared it by mistake. Your contact us page couldn't be loaded at the moment, so had to write it here. Please do the needful.

—

After this forum quickly forwarded my previous complaint to makemyhobby.com, they updated the order status to 'processed' on 23 feb 2019 and 'shipped' the same on 26 feb 2019. I received it today (1st march 2019) by speed post. I ordered 4 items as follows,
1) microsorum pteropus 'green gnome', on mesh pad; sku: 18-01a-020 (Received in good shape)
2) limnobium laevigatum; sku: 15-10a-334 (Received in good shape)
3) hydrocotyle tripartita honda; sku: 15-10a-182 (Received in good shape)
4) ocean free absolute planting soil 1.5kg; sku: 15-09b-707 (Not received)

Received hydrocotyle verticillata; sku: 15-10a-184 without being ordered. Not going to open this till i receive their response about further action.

Have recorded the whole unpackaging and sent to their whatsapp number (Which has been unresponsive so far) about the above discrepancy. Expecting their response asap.

Best,
Asif