[Resolved] MakeMyTrip.com — Cheated by Make my trip | |||
My booking ID is NP[protected]. I would like to complaint against make my trip for charging me triple amount & still booking was not made according to them. They are not providing me clarity on anything. I would like to get a clear answer from make my trip on the following questions. 1). As per you my booking is cancelled for Goa than, Why i am receiving SMS from AIR ASIA? 2). My payment was of Rs. 30, 392/- than why have you debited thrice of this amount i.e.Rs 91, 176/-? 3). I have not paid by PNB credit card than why your payment details shows that? 4). Why i am receiving email from you saying that I shall be refunded only the amount of Rs.15, 162/-? 5). Why are you creating so much confusion? 6). When i am going to get my full money i.e. Rs.91, 176/-? 7). You debited that much huge amount in just 2 mins from my account. Than why you are taking so many days to refund it back? I need urgent reverts on these questions. More over i need clarity on everything. I am attaching the supporting documents. i.e. screen shot of SMS received by AIR ASIA airlines. Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
ON 30TH JUNE I MADE A UNSUCCESSFUL BOOKING ON MMT REFERENCE NUMBER NP[protected] total trip charge was Rs. 30392/-however 3 transactions happened on my account back to back and MMT charged me Rs. 91, 176 instead of Rs. 30, 392after complaining again and again they refunded my money back in 4 installment against refund reference numbers[protected],[protected],[protected] and[protected] Finally i received my full money back on 8th July 15But now on 11th July 15 they have debited money again from my account of Rs. 30, 392/ for a unsuccessful booking.PNB bank Transaction ID is s9155967.How dare you debit my account without asking me? And why have you debited such a huge amount? why money is being charged for the tip that is unsuccessful and cancelled?Why are you doing this kind of fraud with your customer.SHARE YOUR HIGHEST ESCALATION MATRIX & REVERT BACK IMMEDIATELY.
Reply
Dear Bhavita Bhatia Gaur
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
In reference to your complaint, we have validated your case with our concerned team and found that refund for Inr 91176.00 has been initiated from our end towards your card number ending with ******574and same should reflect in your account as per your bank processing cycle towards the original form of payment.
Assuring you best of our services.
Team-MakeMyTrip Care
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
In reference to your complaint, we have validated your case with our concerned team and found that refund for Inr 91176.00 has been initiated from our end towards your card number ending with ******574and same should reflect in your account as per your bank processing cycle towards the original form of payment.
Assuring you best of our services.
Team-MakeMyTrip Care
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