[Resolved]  MakeMyTrip.com — Fake itinerary & false commitments been made by Make my Trip...

Hi Team, I booked a honeymoon package Honeymoon Hues with Make my trip. The Itinerary which was shared & which I actually got were totally different & with this fake itinerary Make my trip has cheated me. Below are the details of the committed itinerary & the fake itinerary I actually got during my stay. 1. Daily Breakfast & Dinner except at chandigarh-- We haven't got dinner at Delhi, The hotel staff informed me that they haven't been informed about the dinner from Make my trip & due to which we need to pay for the dinner. I had to pay Rs 1000/- for the dinner. As per commitment we should have got a dinner in Delhi, the itinerary says the dinner is excluded only in Chandigarh but we didn't got the dinner even in delhi also. 2. Washing of 4 Garments free once during the stay (Shimla Inclusion):- As per the itinerary Washing of 4 Garments free once during the stay in Chandigarh was committed. When I asked for the same to the hotel they completely denied that no such facility is been provided by the hotel. I had to bear it from my pocket. This is also appeared to be the fake commitment as it was an inclusion as per the itinerary. 3. Day 7: Manali - Chandigarh Early morning after having breakfast drive to Chandigarh visit sukhna lake after that drvei to hotel:-We left from manali after breakfast at around 9:30 & the driver took more than 13 hours to reach Chandigarh which ideally should have been around 7 - 8 hours max. The driver was stopped the car anywhere where he felt like. When I saw that he is making us late intentionally then I told him that we have to cover Sukhna lake then he denied he told me that he need to leave for delhi & it's not possible for him to cover Sukhna lake. He intentionally took a long time so that he could leave for Delhi. So including Chandigarh in the package became waste for us as we couldn't able to see any sight scenes. He also switched off the AC wherever he wanted on the planes. For example:- if there was a railway crossing he used to go out of the car for smoking keeping AC switched off due to which we suffocated despite of telling him not to do this he kept on doing this. He was very rude. He talked us like a rowdy.I filed a complaint against the driver to Make my trip representative & they assured to change the driver but it was not been done.We had to entertain the driver with no choice left. 4. Worst experience after reaching delhi itself:- While reaching delhi airport, we got a call from the taxi driver & the taxi driver took a long time to reach the airport, we had to wait for 45 minutes in the scorching heat of delhi. As per the itinerary the taxi committed was AC Indigo but at Delhi Airport we got Maruti Eeco. When I raised a concern for this he said we will change the cab tomorrow, then I called their travel agency & they asked us to wait for some more time so that they could arrange a different cab & we got Swift Dezzire after waiting around an hour.Due to all this inconvenience we lost most for our time & which impacted the sight scenes in Delhi & we could able to see only 2 sight scenes. When I asked the driver why it happened he was very rude. ** Overall it was a pathetic experience & we both had a very bad memories with this trip. I trusted make my trip so that we come back with a very good memories but that was my biggest mistake, now i realize I should had proceeded with Thomas cook. I had to bear many things from my pocket which was a part of an inclusion. I will share my experience everywhere & will make sure nobody books anything through make my trip. Make my Trip is fake & doesn't cares about their customers. They are only concerned in making money by giving false commitments to their customers & further ruin their trip. We had a worst experience ever had.