[Resolved]  MakeMyTrip.com — Refund of Air Tickets not Received

Address:

Ludhiana, Punjab

This is regarding the booking id NF[protected] & I booked 9 tickets of spice jet airlines dated Thu 25th Dec '14 from Amritsar to Srinagar & same 9 return tickets from Srinagar to Amritsar dated Tue 30th Dec '14. In total I paid Rs 40, 353 to makemytrip using HDFC Bank Credit Card. After a few days I got a sms from spice jet airlines that flight has been cancelled due to non operational issues. I called spice jet & asked regarding the issue of cancelled flights. Theyconfirmed that they have cancelled by tickets & refund has already been sent to makemytrip in the month of december. But makemytrip is saying that they have not received the money & they are not refunding my money for last 1 month. I have tried to call their customer care at least 8-10 times. Every time they put the call on hold for 10-15 mins & they have no answer regarding the refund. I am here attaching the screen shot of the confirmation message from spice jet that they have already sent the money to the agency (makemytrip) & even they have mentioned the agency account number where they have set the money. Kindly look into to this matter as early as possible and give me my refund on urgent basis. Regards Chitvan Kumar Booking ID: NF[protected] PNR: FY34PQ Mobile:[protected] Email: [protected]@live.in