[Resolved]  MakeMyTrip — Incorrect flight booking

Address:500081
Website:www.makemytrip.com

I wanted to book a flight from vizag to hyderabad on 3rd july 2016 and while checking during air india offer, i found 1500 fare and booked five tickets (4 adult and 1 infant)
By the time i went to payment, i saw that two tickets fare was adjusted to 2800 and to verify i went back to flight results page and saw that it was still 1500. However, i went ahead to payment after selecting the appropriate flight and found that it was 1500 for all and paid for the tickets. Much to my shock - the flight booked was not from vizag to hyd but rather it was hyderabad to vizag. I realized it that day evening after i received the itenary mail from make my trip. I am utterly disappointed with such a buggy code and i booked my flight one more time - have to book air costa due to your mistake, paid extra fare too. I want my first flight fare to be refunded fully.

This is insane. Until my payment page, i see that it was all fine with flight details and how the hell did the flight get changed like that!!!

Please save your reputation, i had been a frequent user of makemytrip for sometime and i have some regard for your site.

Don't charge my money for your website issues!!!
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Aug 6, 2021
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Sharma,

Greetings from MakeMyTrip!!

We were looking into your concern but have found that a few important details are missing.

Please provide us with the following details:
- Booking ID or
- Email address used at the time of booking

We await your response to get the matter checked at our end.
Assuring you best of our services.

Team-MakeMyTrip Care

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