MakeMyTrip India — Amount deducted from bank but ticket was not booked

On 4th July 2021 I was booking delhi mumbai flight from MakeMyTrip app. I use UPI payment gateway. It failed to booked tickets but deducted amount from bank. I tried to call customer care but there is no way option for failed booked payment refund. So I mailed to MakeMyTrip Id ([protected]@makemytrip.com, [protected]@makemeytrip.com, [protected]@makemytrip.com ). It response
(Dear Customer,
Thank you for contacting us. We request you to visit the My Trips page via app or website for your booking related query.
Regards,
Team MakeMyTrip).
There is no way to directly any person for failed booked payment refund matter. I got sms deducted amount from bank.
(HDFC Bank: Rs 4951.00 debited from a/c **2778 on 04-07-21 to VPA makemytrip icici(UPI Ref No[protected]. Not you? Call on [protected] to report)